Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly with front desk staff being unhelpful or rude.
High Costs
Numerous customers expressed concerns about the high prices for services and perceived upselling during visits.
Mixed Veterinary Experiences
While some customers had positive experiences with specific veterinarians, others reported dissatisfaction with the care provided, indicating inconsistency in service quality.
WB
Whatsup Buttercup
Dec 4, 2025
5.0
I brought my cat to see Dr Brooke and she was AMAZING with him, he was a stray before we got him and he was pretty skittish at the appointment, but she brought out the treats (and made sure it was ok) And she really took things at his pace. She checked in with him constantly, I saw her looking for upset body language, She did her exam on the floor with him because that’s where he was comfortable. Her and the assistant, I believe her name is Anita were just so good with him, I really felt like they were listening to me when I talked to Them about taking him off of G.I. food, And they helped take care of all of the paperwork I needed for the Humane Society. Our next visit will for sure be with Dr. Brooke, And if we could pick an assistant we’d for sure ask for Anita, they were both fantastic!
BA
Brandon Amundson
Nov 25, 2025
2.0
Got us in quick, very very overpriced for antibiotic injection for a cat. 90 dollars for a cat that weighs 9 pounds. Exam was 85 dollars as well on top of that.
MG
Meagan Gray
Nov 20, 2025
1.0
I brought my dog in because he had blood in his stool, and the experience was honestly really disappointing. They lost his fecal sample, then told me there was a “miscommunication” (I watched them throw it on a random table while they were busy) and that I needed to bring in another one — which ended up wasting a lot of my time.
I’ve gone to them many times before, so being treated this way was shocking. There was no offer to make it right, they said the offer to make it right was to “send the fecal sample since I brought a second one”, no refund… nothing. Just a quick rundown of charges and a “here’s your bill.”
I didn’t bring my dog in just to walk out with a probiotic. I brought him in because he was sick. The entire situation felt careless and frustrating, and I expected much better from a clinic I’ve trusted for years.
JC
Jen Cole
Sep 13, 2025
5.0
I am not a current client of VCA Sand Lake Animal Hospital, but they were still able to get my sick kitty, Jordy, in today (Saturday). I can't say enough about how kind and compassionate they were. It was a horrible day because we had to let Jordy go, but they made the experience less traumatic and painful than it could have been. I will always be thankful to them for the exemplary service they gave when they had absolutely no obligation to do so. Thank you so much, from my daughters and I.
KS
Kagliegh Skye
Aug 24, 2025
1.0
Worst experience ive had by far at a vet my boyfriend took my mother's cat in to get emergency care as we were watching him for the week and he got a bad infection and his nose was bleeding and raw and snot dripping not eating after explaining this to the vet they told him he would need to prove he had the money up front because of late payment with our cat that got paid and I explained I had the money to pay for him that day when I called the receptionist lied through her teeth with my significant other right next to me he had recorded the conversation so needless to say our little boy will not be going back i have never felt so disrespected in my life to think that this people are in charge of my baby and would lie to me I am beyond frustrated and confused and would not recommend this vet
Frequently Asked Questions About VCA Sand Lake Animal Hospital
What are the regular opening hours of VCA Sand Lake Animal Hospital?
VCA Sand Lake Animal Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, and Saturday from 8:00 AM to 1:00 PM. The hospital is closed on Sundays.
Where is VCA Sand Lake Animal Hospital located?
The hospital is located at 1480 Sand Lake Road, Onalaska, WI 54650, USA.
What types of services does VCA Sand Lake Animal Hospital offer?
The hospital provides a wide range of veterinary services including advanced care, allergy treatment, diabetes treatment for dogs and cats, diagnostics, diet and nutrition, flea and tick control, general care, heartworm disease treatment, internal medicine, pet wellness exams, spay and neuter, vaccinations, and weight loss programs.
Does VCA Sand Lake Animal Hospital offer any promotions for new clients?
Yes, new clients can access a free first exam coupon via the hospital's website.
What health and safety protocols are in place at VCA Sand Lake Animal Hospital?
The hospital follows health and safety protocols based on healthcare best practices along with state and local guidance and regulations.
What is the best way to contact VCA Sand Lake Animal Hospital?
You can contact the hospital by phone at +1 608-783-5449 or +1 608-433-2925.
Is VCA Sand Lake Animal Hospital part of a larger veterinary network?
Yes, it is part of VCA Animal Hospitals, a network of veterinary clinics and hospitals.
Are there any nearby places of interest close to VCA Sand Lake Animal Hospital?
Yes, nearby places include Epic IT Automations, Betthauser Wealth Management, Onalaska Family Chiropractic Wellness Center, and The Beauty Collective beauty salon, among others.
How can nearby services like Onalaska Family Chiropractic Wellness Center complement my visit to VCA Sand Lake Animal Hospital?
After your pet's appointment, you might consider visiting Onalaska Family Chiropractic Wellness Center for your own wellness needs, making for a convenient trip to care for both you and your pet.
Are there nearby beauty salons close to VCA Sand Lake Animal Hospital where I can relax?
Yes, beauty salons like The Beauty Collective, Nails by Heather LLC, and About Face Salon & Day Spa are located nearby for your convenience.