VCA Sand Lake Animal Hospital

Reviews

• MG

  Meagan Gray

  4 days ago
  1.0
  I brought my dog in because he had blood in his stool, and the experience was honestly really disappointing. They lost his fecal sample, then told me there was a “miscommunication” (I watched them throw it on a random table while they were busy) and that I needed to bring in another one — which ended up wasting a lot of my time. I’ve gone to them many times before, so being treated this way was shocking. There was no offer to make it right, they said the offer to make it right was to “send the fecal sample since I brought a second one”, no refund… nothing. Just a quick rundown of charges and a “here’s your bill.” I didn’t bring my dog in just to walk out with a probiotic. I brought him in because he was sick. The entire situation felt careless and frustrating, and I expected much better from a clinic I’ve trusted for years.
• JC

  Jen Cole

  Sep 13, 2025
  5.0
  I am not a current client of VCA Sand Lake Animal Hospital, but they were still able to get my sick kitty, Jordy, in today (Saturday). I can't say enough about how kind and compassionate they were. It was a horrible day because we had to let Jordy go, but they made the experience less traumatic and painful than it could have been. I will always be thankful to them for the exemplary service they gave when they had absolutely no obligation to do so. Thank you so much, from my daughters and I.
• KS

  Kagliegh Skye

  Aug 24, 2025
  1.0
  Worst experience ive had by far at a vet my boyfriend took my mother's cat in to get emergency care as we were watching him for the week and he got a bad infection and his nose was bleeding and raw and snot dripping not eating after explaining this to the vet they told him he would need to prove he had the money up front because of late payment with our cat that got paid and I explained I had the money to pay for him that day when I called the receptionist lied through her teeth with my significant other right next to me he had recorded the conversation so needless to say our little boy will not be going back i have never felt so disrespected in my life to think that this people are in charge of my baby and would lie to me I am beyond frustrated and confused and would not recommend this vet
• PM

  Patrick Moran

  Aug 18, 2025
  5.0
  We think that the doctors and staff are very good at this location. We had our dog, Hank, an older rescue for eight years and brought him here exclusively. He was a special dog with trust issues, especially with men. The doctors were very understanding and took great care of him. He passed approximately one month ago and it has taken me this long to write a review. Each time we brought our dog here for care we never felt rushed. The doctors took their time and let us ask as many questions as we needed. When it came time to say goodbye to Hank, they were very compassionate and helpful. In addition, they sent a very nice sympathy card after a few days. We are very thankful that we had a wonderful Animal Hospital close by with great providers. We recommend VCA Sand Lake Animal Hospital.
• LH

  Lark Heart

  Jul 31, 2025
  1.0
  Worst vet experience of my life. I called ahead and asked for a price for euthanasia. I gave the receptionist the details and asked for a quote. I was told 100 dollars for the euthanasia, plus 150 more for a group cremation or 280 more to keep our good boy's ashes. When we got there, they gave our dog a sedative, then put in an IV, then gave him another drug. We are all crying and hurting because we love our dog. Then, it gets so much worse. The nurse pulls my fiance out and tells him that because our dog nipped a kid, and we don't have his vet records (we recently moved from Idaho) available, the cost will now be 1,000 dollars. Mind you, I told them about the nip over the phone, and they quoted the other price. We could not afford 1,000 dollars, so they load the dog back in the car and we have to go somewhere else, at 6 pm, to have our dog put to sleep. And they are still, still charging us for the drugs they used. After all of that. Please be compassionate towards yourself and take your dog anywhere else. Updated to add - the clinic called and left a message that they would refund the cost of this visit. However, I feel that they are only doing the right thing because of this review. My family's trauma and hurt from this are still very much our reality.

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