Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is New Berlin’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep New Berlin connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Myles, Dan, and Ron for their exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, some customers reported negative experiences, including long wait times, issues with service, and dissatisfaction with the handling of transactions.
Store Environment
The store was described as clean and inviting, with a friendly atmosphere, although some customers noted that certain staff members were less engaging.
Technical Assistance
Several reviews mentioned staff going above and beyond to assist with technical issues, although there were instances of inadequate support leading to customer frustration.
JP
Jeff Petersen
Feb 5, 2026
1.0
sold a package to me would not honor package sold to me when I went to pick up my phone. They even called the salesman that sold me the package and confirmed with him that is what he sold me. But they still would not honor it.......completely lied to me to get the sale on 2 phones, a watch and home internet. This is NOT a Verizon coporate store and that is where the problem lies
MI
Michael Immekus
Nov 4, 2025
4.0
I wrote a bad review on here the other day. We went back today and they were very helpful. The store manager was great. The only advice I would have is if you don’t have time to help customers acknowledge them right away and let them know.
DN
Dave Nagel
Sep 20, 2025
5.0
Stopped in this morning to update my phone as my old one was on the fritz. I was greeted immediately by Nick. He was extremely professional, explained everything well, and answered any questions I might have had. I highly recommend this store and more so, Nick.
EA
Erik Anderson
Sep 3, 2025
5.0
Myles really is an outstanding person to deal with. He has taken care of my whole family's account and is so valuable to the new Berlin store. Without him id probably take my business elsewhere. Thanks for everything!
CM
Catherine McLees
Sep 2, 2025
4.0
Matt was very patient and solved our problems in about 10 minutes. We had gone to a corporate store on Sunday and our problems wasn't completely fixed. Matt had suggestions that hould have been mentioned during our Sunday visit. Kudos to Matt.