About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Neenah, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
335 reviews
5 stars
297
4 stars
18
3 stars3
2 stars3
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees for their exceptional service.
Efficiency
Many reviews noted quick service and efficient handling of customer needs, with several customers appreciating the minimal wait times.
Sales Practices
While some customers appreciated the lack of pressure to upsell, others reported negative experiences with certain sales representatives who added unexpected charges.
Knowledgeable Staff
Customers frequently mentioned the staff's expertise and ability to answer questions thoroughly, contributing to a positive experience.
Mixed Experiences
There were a few negative reviews regarding specific employees and experiences, indicating inconsistency in service quality.
- GDGingerSnap DesignsNov 6, 20255.0I had just returned from an international trip and was deleting the ESIM app I purchased to travel. I accidentally deleted cell service and stopped by Verizon to get assistance. Jordan was so knowledgeable and supportive. He got my phone back in service. Highly recommend this Verizon store!
- MAMike AlexanderOct 31, 20255.0Great service and very efficient.
- GNGeoffrey NoakesOct 3, 20251.0Rep who helped us was awful. Worst than a used car salesman.
- RCRobert CavagnolSep 28, 20255.0Friendly and helpful staff, didn’t try to upsell me. Helped me set up my new phone. Grateful for th assistance.
- KMKira MeyerSep 25, 20255.0Jordan was ready for my appointment and worked very efficiently and thoroughly. He even multi tasked by helping other customers while my phone was restoring from iCloud. A great job all around
Frequently Asked Questions About Verizon
What products does the Verizon store in Neenah offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Motorola.
What are the operating hours of the Verizon store on Tullar Rd in Neenah?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Which payment options are accepted at the Victra Verizon retailer in Neenah?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, DISCOVER, MASTERCARD, SAMSUNGPAY, and VISA.
Does the Verizon store in Neenah offer in-store pickup?
Yes, the store provides in-store pickup services.
What services can I get at the Verizon Authorized Retailer in Neenah?
Services include new lines, upgrades, new devices, and accessories.
Which languages are spoken at the Verizon store in Neenah?
English and Spanish are spoken at the store.
Is there free Wi-Fi available at the Verizon store in Neenah?
Yes, the store offers free Wi-Fi for its customers.
Can I visit nearby places like Fox Valley Massage and Therapeutic Bodywork when I come to the Verizon store?
Yes, Fox Valley Massage and Therapeutic Bodywork is close by, so you can enjoy spa and therapeutic services before or after your visit to Verizon.
How can the nearby Jimmy John's sandwich shop be convenient for visitors to the Verizon store?
Jimmy John's is located near the Verizon store, offering a quick option for a meal or snack during your trip to the store.
Where can customers find financial advising services near the Verizon store in Neenah?
Edward Jones - Financial Advisor offices, including Ryan J Gregory, John Douglas, and Thomas M Weber, are located nearby, providing accessible financial services.