Business Details
909 Tullar Rd, Neenah, WI
54956, United States
Certified by Verizon • Feb 22, 2026
(920) 725-2935
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Neenah, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
339 reviews
5 stars
300
4 stars
18
3 stars3
2 stars3
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees like Jordan and Adam for their exceptional service.
Efficiency
Many reviews noted the quick and efficient service provided, with customers appreciating the minimal wait times and fast resolution of issues.
Mixed Experiences
While most feedback was positive, there were some negative experiences reported, particularly regarding specific employees and issues with billing transparency.
Knowledgeable Staff
Customers frequently mentioned the staff's expertise and ability to answer questions thoroughly, contributing to a positive shopping experience.
- MHMark Hager3 days ago5.0The team at this Verizon location (which is a Victra franchise) are absolutely top notch professionals! Of any brick and mortar Verizon location I have been to in my 20+ years as a Verizon customer, this team just salvaged my business relation with Verizon and their outstanding customer service and support has convinced me to remain a Verizon customer. Because of these individuals, I have decided not to transfer my wireless service to another wireless provider. Long story as short as possible, my prior employer of over 10 years agreed to release one of their business numbers that I was assigned while employed to use as my personal number. I was having absolutely no success with this desired transfer through Verizon telephone support so I sought the assistance of real people at a real brick and mortar location. It took a number of visits (at no fault of this location), but with the patience and persistence of the Neenah Verizon team, despite over at least 10 hours of their time, they got the job done. I specifically want to call out Mark (manager) and Jordan. These two guys provided the best customer experience for me they could under very frustrating, challenging and dissatisfying conditions. The end results they were able to achieve were the exact outcomes I desired! I left their location today extremely satisfied. I have the numbers I desired to retain, all of my consumer account concerns have been resolved, I have an updated plan that has taken all savings options into account, new devices with the best promotional savings options, and some great insights and knowledge no other Verizon representative has ever provided. I live over an hour away from this Neenah Verizon location and I will gladly make the trip to see this team anytime I am in need of actual human Verizon customer support.
- BRBrandon ReimJan 9, 20261.0Over 1 year later I still haven't received what was promised to switch over from US Cellular. The guy in store processed everything. Told me there was nothing I needed to do. Smh...Over $580 went to collections. And I get a call everyday as a result. You guys SUCK.
- TWTom WarzynJan 6, 20265.0Staff was very helpful and knowledgeable! Very good customer service!
- AKAlan KowaleskiDec 9, 20255.0The reps are knowledgeable. They gave me good options and good advice. This is my sixth iPhone over the years.
- GDGingerSnap DesignsNov 6, 20255.0I had just returned from an international trip and was deleting the ESIM app I purchased to travel. I accidentally deleted cell service and stopped by Verizon to get assistance. Jordan was so knowledgeable and supportive. He got my phone back in service. Highly recommend this Verizon store!
Frequently Asked Questions About Verizon
What products does the Verizon store in Neenah offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Motorola.
What are the operating hours of the Verizon store on Tullar Rd in Neenah?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Which payment options are accepted at the Victra Verizon retailer in Neenah?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, DISCOVER, MASTERCARD, SAMSUNGPAY, and VISA.
Does the Verizon store in Neenah offer in-store pickup?
Yes, the store provides in-store pickup services.
What services can I get at the Verizon Authorized Retailer in Neenah?
Services include new lines, upgrades, new devices, and accessories.
Which languages are spoken at the Verizon store in Neenah?
English and Spanish are spoken at the store.
Is there free Wi-Fi available at the Verizon store in Neenah?
Yes, the store offers free Wi-Fi for its customers.
Can I visit nearby places like Fox Valley Massage and Therapeutic Bodywork when I come to the Verizon store?
Yes, Fox Valley Massage and Therapeutic Bodywork is close by, so you can enjoy spa and therapeutic services before or after your visit to Verizon.
How can the nearby Jimmy John's sandwich shop be convenient for visitors to the Verizon store?
Jimmy John's is located near the Verizon store, offering a quick option for a meal or snack during your trip to the store.
Where can customers find financial advising services near the Verizon store in Neenah?
Edward Jones - Financial Advisor offices, including Ryan J Gregory, John Douglas, and Thomas M Weber, are located nearby, providing accessible financial services.
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Certified February 22, 2026Yext Knowledge Graph
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