Verizon

Reviews

• BL

  Bonnie Locke

  6 days ago
  5.0
  Steve was so nice and helpful! He’s very very good at his job
• MC

  Mark Caithamer

  Feb 16, 2026
  5.0
  Had many issues switching a number off of a business account to a personal account. Autumn helped with the absolute headache through the entire process. She went above and beyond keeping in contact with me on a daily basis. If it wasn't for her customer service i would probably have left and switched companies. I highly recommend dealing with her if you visit the Monona location.
• RW

  Roxanne Wienkes

  Jan 20, 2026
  5.0
  The staff were very friendly and helped me quickly resolve an issue I was struggling with for 4 days -- related to transferring data from an old phone that wouldn't trun on to a new phone. I was in and out quickly and will not hesitate to stop in for help in the future. The store was also very tidy!
• EF

  Eg F

  Dec 24, 2025
  1.0
  Please do not go here for any upgrades, plan changes, or explanations of services. This is not a corporate store, and we were given incorrect and false information purposly, multiple times. We changed multiple things on our plan, and the individual said he updated our plan to reflect the changes. Instead he only updated it for one billing cycle when we specifically told to make these changes permanent. We were then charged the previous amount and a little more on top of that for things that we did not request. I went to a corporate store outside of Madison, and they said they constantly are fixing issues that Monona's store created for better revenue, stats, ect. Do not go here since they are essentially "legally" scamming people due to, seemingly, loophole talking points and vangue explanations.
• KG

  Kailey Goethe

  Dec 24, 2025
  5.0
  Dimitry was so helpful and kind, and worked hard!