Verizon

4.0
315 reviews
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Business Details

6500 Monona Dr, Monona, WI
53716, United States
(608) 819-8246
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Monona, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
6500 Monona Dr, Monona, WI
53716, United States

Hours

Reviews

4.0
307 reviews
5 stars
212
4 stars
19
3 stars
7
2 stars
10
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, patient, and knowledgeable, particularly highlighting individuals like Colin, Syed, and Amaya.

Sales Practices

Several reviews mentioned aggressive upselling tactics and unexpected fees, leading to dissatisfaction among customers.

Store Experience

While some customers had positive experiences with quick service, others reported long wait times and poor initial interactions.

Technical Support

Customers appreciated the technical assistance provided by staff, especially in resolving issues with devices and accounts.

Communication Issues

Multiple reviews noted difficulties in reaching the store by phone and miscommunication regarding services and fees.
  • DN
    David Nau
    3 days ago
    5.0
    The sales guys were great. Very helpful
  • JH
    J H
    Nov 15, 2025
    5.0
    Great store and the staff go above and beyond. I highly recommend.
  • PJ
    Paula Johnson
    Nov 7, 2025
    5.0
    I had a great experience with Dmitriy at the Verizon Store, Monona, Wi Branch. He helped me cancel a Hot-spot contract and also did a quick fix on my phone. He was super friendly, knowledgeable and very professional. Dmitriy is the type of employee that goes above and beyond. Verizon is lucky to have him!
  • XV
    Xiaolin Verse
    Oct 18, 2025
    5.0
    I worked with a gentleman named Scout setting up my account there were definitely some hurdles none of which the stores fault Scout was patient professional an absolutely upstanding despite the hiccups in setup easily one of the best experiences I've had at a phone store
  • AZ
    Anastasia Zagordo
    Oct 17, 2025
    5.0
    Ethan and Dmitriy were amazing!!! They were so patient and kind throughout the process. They explained everything and were quick and efficient! Definitely recommend coming in to see them :) they made the process fun
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Frequently Asked Questions About Verizon

What products does Verizon in Monona, WI offer?

Verizon offers a full range of wireless devices such as phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for the Verizon Authorized Retailer in Monona, WI?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM.