VCA Veterinary Emergency Service & Veterinary Specialty Center
3.9360 reviews
Business Details
About
Veterinarian Emergency ServicesVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinary Information & Referral Services
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Veterinary Emergency Service & Veterinary Specialty Center
1612 N High Point Road, Middleton, WI
53562, United States
Hours
Reviews
3.9
360 reviews
5 stars
250
4 stars
10
3 stars5
2 stars
14
1 star
81
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.
Expertise and Efficiency
Numerous reviews highlighted the quick and effective treatment provided by the veterinary team, often saving pets' lives through prompt action.
Communication Issues
Several customers reported problems with communication regarding treatment plans and costs, leading to confusion and dissatisfaction.
High Costs
Many reviews mentioned the high costs associated with emergency services, with some customers feeling that the prices were excessive.
Mixed Experiences
While many had positive experiences, there were also significant complaints about long wait times and perceived lack of urgency in critical situations.
- ERelizabeth Rogers3 days ago5.0Last night I had to make the toughest decision a pet owner had to do and let our family cat Gracie go after her health started to rapidly decline over the week. I called after 7pm to ask prices and availability and I talked with a guy named Murphy and he was the absolute best. He was Sincere about what we were going through. We made us feel welcomed and supported. Then today I had to get all the arrangements to get her cremated and forgot to get prints of her paws. My sister was going to go and get them for me but when she got there after talking to Murphy too he went back and got my sister Gracie's paw prints for us. I have never felt so supported and taken care of by a facility before. I would 100% recommend this center for anything you need. Thank you Murphy so much I couldn't thank you enough.
- SJSarah A JensenNov 1, 20255.0We recently made a very heartbreaking visit to VCA Middleton after our dog took a wrong turn health wise. Our family was treated very gently by the staff. We were allowed as much time as we needed with our pet even though our family had already said most of our goodbyes at home. We appreciated how they gave us the option to be present or not and gave us options for cremation or other aftercare. They also sent a nice condolences card after with messages from the staff. While no one likes to be in a position to have to say goodbye to their pet, we are glad it was able to happen the way it did at VCA. Thank you for making a terrible day just a bit better for our family.
- SBS BurgOct 29, 20255.0Our dog became sick fast with vomiting, lethargy, and weakness. Once stabilized at VCA, the doctors came to a possible diagnosis and tested her for Addison Disease. A 3-day stay to stabilize her electrolytes, she was discharged with this new chronic (but treatable with medication) condition. We feel their quick action saved her life from what we learned was an Addisonian crisis. We are grateful for their expertise and compassionate care. Once home she back was her old self. We got a follow-up call a couple days after discharge to make sure she was doing well. NOTE: This review is for both locations as we had to transfer her during hospitalization due to hours and available equipment.
- CRCathy RobertOct 17, 20255.0Sadly my Stormy had an aggressive cancer and I had to make the heartbreaking decision of letting her go so she wouldn't suffer. There will always be a hole in my heart for sweet Stormy. I appreciate that the staff was kind and I appreciate the hand signed card I received today.
- MMMoriah McGonigleOct 6, 20255.0I would highly recommend VCA simply because they were so wonderful from start to finish on our two visits there in 8 days and you can just tell that they truly care about your animals and you as people. Doctor Alicia really made our experience the best that she could given the circumstance & I am forever grateful. We will be returning in the future with our other pups too. And then the card that they sent us after we had to put my beloved Sinder down was the sweetest thing, not only did they sign their names but they also wrote something and that meant a lot to us. Very heartfelt. Keep being the rockstars that you are at VCA. I wouldn’t change one thing. ❤️
Frequently Asked Questions About VCA Veterinary Emergency Service & Veterinary Specialty Center
What are the operating hours of VCA Veterinary Emergency Service & Veterinary Specialty Center?
The center operates 24/7 for emergency services. Specialty services are available Monday to Friday, 8:00 AM to 5:00 PM.
Where is VCA Veterinary Emergency Service & Veterinary Specialty Center located?
It is located at 1612 N High Point Road, Middleton, WI 53562, USA.
What types of pets does the center primarily serve?
The center primarily serves cats and dogs.
What kinds of veterinary services are provided at this center?
Services include emergency care, diagnostic imaging, surgery, oncology, cardiology, internal medicine, critical care, and many specialized procedures like bronchoscopy, chemotherapy, and surgical neurology.
What payment options are accepted at VCA Veterinary Emergency Service & Veterinary Specialty Center?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is the center accredited or affiliated with any veterinary associations?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
How does VCA Veterinary Emergency Service & Veterinary Specialty Center ensure pet safety during visits?
The center follows health and safety protocols based on healthcare best practices and complies with state and local regulations.
What nearby veterinary facilities could be useful if visiting this center?
Nearby facilities include Veterinary Specialty Center, Janssen Clinic for Animals, LLC, Foxridge Veterinary Care, and other VCA Veterinary Emergency Service locations, which can provide additional or specialized pet care.
Are there nearby real estate agencies around the center?
Yes, several real estate agencies like First Weber Realtors Middleton, Aaron Weber Group, Madison Lifestyle, and others are located nearby, which could be helpful for clients looking to relocate or buy property in the area.
What other types of businesses are near VCA Veterinary Emergency Service & Veterinary Specialty Center?
Nearby businesses include Superior Fence & Rail (fence and gate services), Direct Management Company (business management), and Spectrum Middleton WI.