VCA Veterinary Emergency Service & Veterinary Specialty Center
3.9365 reviews
Business Details
About
Veterinarian Emergency ServicesVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinary Information & Referral ServicesVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Veterinary Emergency Service & Veterinary Specialty Center
1612 N High Point Road, Middleton, WI
53562, United States
Hours
Reviews
3.9
365 reviews
5 stars
255
4 stars
10
3 stars5
2 stars
14
1 star
81
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.
Expertise and Efficiency
The veterinary team was frequently noted for their knowledge and quick response in emergency situations, often saving pets' lives through prompt treatment.
Communication Issues
Several reviews highlighted problems with communication, including unclear explanations of treatment plans and costs, leading to frustration among pet owners.
High Costs
Many customers expressed concerns about the high costs of services, with some feeling that the pricing was not transparent or justified.
Mixed Experiences
While many reviews were positive, there were also negative experiences reported, particularly regarding wait times and perceived lack of urgency in certain situations.
- FPFrank Peregrine3 days ago5.0We recently had to euthanize our dog Cooper after 13½ wonderful years and used VCA-Middleton for the procedure. They were super supportive and had to deal with a very feisty dog who does not like vets - even in his old age. They managed to sedate him and gave us all the time we wanted to be with him before and after the euthanisation. Other vets did not want to deal with our dog because of his dislike for being handled by a vet. VCA made our experience as pleasant as it could be under the circumstances. Thereafter, they sent a very nice sympathy card signed by the entire staff. Thank you VCA for being there when we needed you.
- CFChoxie FergusonJan 2, 20265.0Internal medicine docs are super. Very knowledgeable and good at problem solving. Always been treated with kindness and respect. Have been here with 2 of my cats at several different times. One cat has many issues with his disease and the docs are great at getting him well after his disease knocks him down.
- BFBen FrueheJan 1, 20265.0Very prompt, kind, professional service late on NYE for our sick kitten who needed a bit of TLC. Good value for services, 50% exam coupon on their website helped as well.
- JRJoan RiceNov 30, 20255.0We had our 16 yo dachshund here today fearing the worst. She had trouble walking last night and we would have brought her in then but we were getting nailed with 12" of snow. We were afraid her spine was in trouble but it turned out that she most likely has a soft tissue injury. (No idea how she was injured - no jumping or steps ever) We were greeted by a very kind receptionist, next she was seen by another kind and skilled vet tech, then Dr.Trollope came in and asked us questions and gave her a very thorough exam. Thankfully, she ruled out spine problems. We were seen quickly and our charge was extremely reasonable. I had heard stories about emergency vet clinics running up expenses with all sorts of tests and x-rays. Not at this clinic. Nothing but caring professionalism here. Maggie is home resting and is already walking better. We can rest easy that she is going to be fine with limited activity for a bit. A huge thanks to VCA and Dr. Trollope for the great care our Maggie received.
- JSJennifer SeidlerNov 24, 20255.0Edited to add: the staff at VCA sent us a wonderful sympathy card a few days after Zoey's passing. That was so sweet, and really caring. Thank you VCA! Caring, compassionate, and skilled. We called ahead to tell them we were coming in and they had us on the "waiting board." We did not have to wait long, but our dog's situation was a rather dire emergency. I'm sure they triage there, because there was another family there that still hadn't been seen by the time we were done. We went home with her Saturday, and she took a turn for the worse on Sunday, such that she was showing all the signs the vet said would happen when it was "time." We called again, and they set aside a room for us. We went straight in, and the vet techs and vet took care of Zoey right away with care and lots of love. They let us have as much time as we wanted to say good bye, but we knew there were other emergencies outside, so we took a few minutes and left. Everyone there from the receptionist to the vet were kind and wonderful and supportive. The pricing was not bad at all.
Frequently Asked Questions About VCA Veterinary Emergency Service & Veterinary Specialty Center
What are the operating hours of VCA Veterinary Emergency Service & Veterinary Specialty Center?
The center operates 24/7 for emergency services. Specialty services are available Monday to Friday, 8:00 AM to 5:00 PM.
Where is VCA Veterinary Emergency Service & Veterinary Specialty Center located?
It is located at 1612 N High Point Road, Middleton, WI 53562, USA.
What types of pets does the center primarily serve?
The center primarily serves cats and dogs.
What kinds of veterinary services are provided at this center?
Services include emergency care, diagnostic imaging, surgery, oncology, cardiology, internal medicine, critical care, and many specialized procedures like bronchoscopy, chemotherapy, and surgical neurology.
What payment options are accepted at VCA Veterinary Emergency Service & Veterinary Specialty Center?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is the center accredited or affiliated with any veterinary associations?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
How does VCA Veterinary Emergency Service & Veterinary Specialty Center ensure pet safety during visits?
The center follows health and safety protocols based on healthcare best practices and complies with state and local regulations.
What nearby veterinary facilities could be useful if visiting this center?
Nearby facilities include Veterinary Specialty Center, Janssen Clinic for Animals, LLC, Foxridge Veterinary Care, and other VCA Veterinary Emergency Service locations, which can provide additional or specialized pet care.
Are there nearby real estate agencies around the center?
Yes, several real estate agencies like First Weber Realtors Middleton, Aaron Weber Group, Madison Lifestyle, and others are located nearby, which could be helpful for clients looking to relocate or buy property in the area.
What other types of businesses are near VCA Veterinary Emergency Service & Veterinary Specialty Center?
Nearby businesses include Superior Fence & Rail (fence and gate services), Direct Management Company (business management), and Spectrum Middleton WI.