Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Mequon, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 11059 N Port Washington Rd.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.8
436 reviews
5 stars
406
4 stars3
3 stars2
2 stars2
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, patient, and knowledgeable, particularly highlighting individuals like Jodie, Val, and Lexi.
Professionalism
Reviews frequently noted the professionalism of the staff, with several customers mentioning how employees took their time to ensure all questions were answered.
Store Experience
Overall, customers reported a positive store experience, with many stating they felt welcomed and appreciated during their visits.
Product Knowledge
Staff demonstrated a strong understanding of products and services, helping customers make informed decisions about their purchases.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding service delays and unhelpful staff.
- JNJermira N4 days ago5.0Jerrell turned my stressful situation into a less stressful situation. He was so calm, patient, and very attentive to my needs. He is also very knowledgeable, which help me to get what I needed quickly. Definitely gained a loyal customer.
- IWIyanna Walls4 days ago5.0Iyanna had great customer service skills she helped me with my phone lines and I have three of them and I was just so happy that she got everything done with a smile & happiness… Thanks
- KCKameisha Coleman4 days ago5.0Service was great and In the end I came out very satisfied with my new phone. Loved the staff members they were very helpful and friendly. I’m glad I switched my service to Verizon. BEST SERVICE I EVER HAD!!
- PTPrincess Taylor4 days ago5.0Recently I was traveling for work and decided to stop in and upgrade my phone to the new iPhone. Jerrell was beyond helpful. He took his time with me. Patience is not even the word that can explain how well he handled me. The young man is tech savvy and made sure I knew everything about the new iPhone before leaving. I usually don’t do reviews but I’ll always remember my one time in Mequon Verizon store. And because of JERRELL!
- JRJay R5 days ago5.0I had an amazing experience at Verizon thanks to Jodie and Iyanna. From the moment I walked in, they were welcoming, professional, and ready to help. Their customer service was top-tier — friendly, patient, and extremely knowledgeable. They handled everything quickly and efficiently, making the entire process smooth with no stress at all. Both Jodie and Iyanna went above and beyond to make sure I understood my options, got the best deals, and left completely satisfied. It’s rare to find employees who genuinely care about helping customers the way they do. If you go to this Verizon location, definitely ask for Jodie and Iyanna. They’re truly exceptional and made my visit the best experience I’ve ever had at a phone carrier. Highly recommend!
Frequently Asked Questions About Verizon
What products and services does Verizon Wireless Zone in Mequon offer?
They offer smartphones, tablets, Verizon home internet, tech accessories, connected devices, and more with Verizon 5G network coverage for consumers and businesses.
Where is the Verizon Wireless Zone located in Mequon?
The store is located at 11059 N Port Washington Rd, Mequon, WI 53092.
What are the store hours for Verizon Wireless Zone in Mequon?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Can I pick up my online order in-store at this Verizon location?
Yes, in-store pickup is available for orders placed online.
How can I schedule an appointment or service at Verizon Wireless Zone Mequon?
You can schedule appointments online at https://wirelesszone.com/appointments/.
What payment options are accepted at the Verizon Wireless Zone in Mequon?
They accept American Express, Cash, Check, Discover, Mastercard, Travelers Check, and Visa.
Does Verizon Wireless Zone in Mequon offer device financing and protection plans?
Yes, they provide device financing, Total Mobile Protection, Verizon Protect, and various Verizon Wireless plans including no-contract options.
What are some nearby places of interest customers can visit before or after shopping at Verizon?
Nearby places include Starbucks for coffee, Leonardo's Pizza for dining, and X-Golf Mequon for golfing activities.
Is there public transportation or other businesses near the Verizon Wireless Zone to make visiting convenient?
Yes, the location is close to Office Depot and several beauty salons like Choppers Hair and Timeless Beauty by Bunda, which may be convenient stops when visiting the area.
Are there financial or banking services near Verizon Wireless Zone Mequon?
Yes, customers can find nearby services like U.S. Bank, U.S. Bank ATM, and financial advisors such as Andrew Stark and U.S. Bancorp Investments.