Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,142 reviews
5 stars
1,128
4 stars
527
3 stars
228
2 stars
86
1 star
173
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting long wait times and unhelpful staff.
Product Availability
Customers noted issues with inventory and product availability, often leading them to prefer online shopping alternatives.
Staff Knowledge
While some staff members were praised for their knowledge and helpfulness, many reviews highlighted a lack of assistance and engagement from employees.
Return Policy
The 15-day return policy has been criticized as inadequate, leading to dissatisfaction among customers who feel it does not meet their needs.
Store Atmosphere
The store atmosphere received mixed reviews, with some customers enjoying the environment while others reported a lack of energy and enthusiasm from staff.
- SESandy Enright3 days ago1.0I asked for help no one came. Do you want business or not
- BSBrandon SlagowskiJan 5, 20263.0They had what I needed in stock. Tried to order online but would not allow me to pick them up.
- SDShawn (Hi Def)Jan 4, 20265.0People always willing to help right away and staff has good knowledge of their products.
- BSBrian SDec 18, 20251.0Over the 25+ years I have shopped at Best Buy’s various locations their service has gotten increasingly worse. The past 5 years has been awful. I have had multiple broken items sent to me with no compensation and preordered items delayed. Today I had another item I preordered day one delayed via email. Meanwhile my wife preordered the same item only a couple weeks ago and received hers. This proves that Best Buy is giving away preorders to whomever they please and telling the loyal customers too bad. Terrible buisness practices. I would suggest going elsewhere to anyone.
- AJAlfred Daniels Jr.Dec 5, 20251.0Stay far far away from this Beat Buy the service is horrible. When I walked in I was greeted by a cloud of marijuana. Typically there is a greeter this one had a lady scrolling Instagram who paid me no attention. After requesting help from several staff as to where I could go and pick up the item no one assisted they would merely point in the direction I should continue to walk in. After finally finding a staff that would help this must have been my fifth staff person that I spoke with I was told they couldn't help and that I needed to go to another line. I waited an hour in that line finally got to the front and was told they couldn't help me "they didn't have the time". After speaking with customer service I was told by the customer service person that the manager would call me back that day I did not receive a call back until 2 days later. He told me that he would wave the additional fees that his store was trying to charge me. I thanked him because I had already purchased this item from another store and there shouldn't be any additional fees. I merely wanted to pick up my item. Day three of trying to obtain my item I finally got there was damage to my box but what could you expect. When I checked my bank balance a week later I noticed this Best buy charged me an additional $20 to pick up my item from their store. Again don't trust anybody at the store, even the managers lie. don't walk away from the store, run!
Frequently Asked Questions About Best Buy
What products and services does Best Buy in Menomonee Falls offer?
Best Buy in Menomonee Falls offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
What are the operating hours of Best Buy in Menomonee Falls?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Menomonee Falls offer in-store pickup?
Yes, Best Buy Menomonee Falls offers in-store pickup services.
Can I get repair services at Best Buy Menomonee Falls?
Yes, the store provides repair services including Geek Squad support for electronics and computers.
Does Best Buy Menomonee Falls have curbside pickup available?
No, curbside pickup is not currently available at this location.
What payment methods are accepted at Best Buy Menomonee Falls?
The store accepts checks, debit cards, and does not require cash only.
Where is Best Buy Menomonee Falls located?
It is located at N94w16855 Falls Pkwy, Menomonee Falls, WI 53051, USA.
What nearby places can I visit around Best Buy Menomonee Falls?
Nearby you can find the River Court Shopping Center, Menomonee River Parkway Multi-Use Trail, and local dining options like Bandero County Wood Grill & Saloon and Chili's Grill & Bar.
Is there a place near Best Buy Menomonee Falls to get coffee before or after shopping?
Yes, Starbucks is nearby where you can grab coffee before or after your visit to Best Buy.
Can I get professional tech support near Best Buy Menomonee Falls?
Geek Squad is located near Best Buy Menomonee Falls, providing professional IT and computer repair services.