Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Madison for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
437 reviews
5 stars
219
4 stars
54
3 stars
41
2 stars
27
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful and knowledgeable staff, while others report rude behavior and unhelpfulness.
Wait Times
Many customers experienced long wait times, often exceeding an hour, leading to frustration.
Store Experience
The store environment is generally clean and well-organized, but some customers noted issues with staff engagement and professionalism.
Technical Assistance
While some customers received effective technical support, others reported dissatisfaction with the resolution of their issues.
Promotions and Pricing
There are complaints about misleading promotions and billing practices, leading to customer dissatisfaction.
- LGLeia Gransee2 days ago5.0I’m usually not one to leave reviews but this Verizon is the best one I’ve ever been to. I came in with an insanely busted phone and had a very very long day. I was worried going in bc I usually don’t have good experiences in phone stores. Sadly did not get my salesman’s name but he was entirely attentive and did everything he possibly could to make it a good experience. Also took the time to explain what I was doing to my phones all the time was the reasoning for all of the issues I ever have with it. I came late into the night and he stayed past close to make sure everything I needed to do for my phone was done properly. I am beyond happy with my experience and will absolutely be back for any phone needs I may have.
- DSDavid SchoenNov 15, 20255.0Very helpful staff, and knowledgeable about the customers needs. Aside from the long wait to be seen, I was able to get exactly what I needed and the service I expected.
- MMMariah MommsenOct 26, 20251.0Worst customer service I've ever experienced. Sheesh... sorry to inconvenience you with my patronage! I just wanted some help. The online chat bot was kinder and more helpful than your employees. I wouldn't step foot in your store again if my life depended on it.
- RDRobin DouthittOct 21, 20255.0In a web of technical problems that they helped me navigate. Purchased new phone and they installed and transferred data for a small fee. Friendly. Made an appointment in advance and was seen on time.
- KSKathleen “Kate” ShoemakerOct 2, 20255.0Our new carrier! Very satisfied with our service and customer service is awesome 👌 👏
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Madison?
The Verizon store in Madison is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
What brands of smartphones and electronics does Verizon Madison offer?
Verizon Madison offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of products and services are available at Verizon Madison?
They provide mobile plans, wireless internet plans, voice plans, business cell phones, mobile hotspots, tablets, and laptops.
Can I order online and pick up my items at the Verizon Madison store?
Yes, you can order products online and choose in-store pickup for your convenience.
Does Verizon Madison offer same-day delivery or free shipping options?
Yes, Verizon Madison offers free 2-day shipping, express lockers, and same-day delivery where available.
Which languages are supported at the Verizon Madison store?
Verizon Madison supports services in English and Spanish.
How can I schedule an in-store appointment at Verizon Madison?
You can schedule an in-store appointment online on their website or via the My Verizon app.
What nearby places can I visit after shopping at Verizon Madison?
After visiting Verizon, you might enjoy a meal at IHOP, Pardon My Cheesesteak, or Outback Steakhouse, all located nearby.
Are there hair salons or spas near the Verizon Madison store where I can relax?
Yes, nearby you can find Sport Clips Haircuts of Hy-Vee East Madison, Cost Cutters, and Massage Envy - East Washington for haircuts and spa services.
Is there nearby public transportation or landmarks that help locate Verizon Madison?
While not specifically transit, Verizon Business Services and several banks such as U.S. Bank Branch and Anchor Bank are nearby landmarks to help you find the store.