Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Madison for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
445 reviews
5 stars
223
4 stars
55
3 stars
41
2 stars
27
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported rude behavior and unhelpfulness.
Wait Times
Many customers experienced long wait times, with some reporting waits of over an hour, leading to frustration.
Technical Assistance
Several reviews highlighted positive experiences with staff assisting in technical issues, while others felt their problems were dismissed or inadequately addressed.
Store Management
There are complaints about the management's lack of support and responsiveness to customer issues, with some customers feeling ignored or mistreated.
- CHChick HawkinsDec 14, 20255.0My wife Jan and I were at the store on 12/8 because of a problem with connecting Jan's new iPhone with her car. We had also been at the store on 11/21 to buy phones and worked with Deion. On the 8th we worked with Ray and Cole to troubleshoot the problem. All of our interactions were very positive. They all spent a lot of time with us, and Cole especially went out of his way to find the problem. We really appreciated the help and we know where to go next (car dealer) to fix the issue. Over the years we have always had good help at this Verizon store.
- MFMary FDec 13, 20255.0Customer service was amazing and we was able to save half our bill plus from At&t, we where out in about 1hr. Ray, made it easy to work with and service is alot better now too.
- FMFabiana Ramos MantillaDec 9, 20251.0Horrible service, they increased my bill by 90 dollars more without my authorization, and didn’t give me a solution, they basically stole my money.
- IIilovetotri23Dec 2, 20251.0I hate to leave such a negative score. But It took me over 16 visits to this corporate store to get my complicated situation correct. Every last agent I worked with was kind, pleasant, and doing there best. Some gave me excellent advice, ultimately one agent gave me the worst advice of all! I spent many months paying far more than I was quoted. My last bill was finally at the rate I was promised 3 months ago. Not once have they suggested giving me a credit for overpaying for the previous months. That is disgusting!
- LGLeia GranseeNov 22, 20255.0I’m usually not one to leave reviews but this Verizon is the best one I’ve ever been to. I came in with an insanely busted phone and had a very very long day. I was worried going in bc I usually don’t have good experiences in phone stores. Sadly did not get my salesman’s name but he was entirely attentive and did everything he possibly could to make it a good experience. Also took the time to explain what I was doing to my phones all the time was the reasoning for all of the issues I ever have with it. I came late into the night and he stayed past close to make sure everything I needed to do for my phone was done properly. I am beyond happy with my experience and will absolutely be back for any phone needs I may have.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Madison?
The Verizon store in Madison is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
What brands of smartphones and electronics does Verizon Madison offer?
Verizon Madison offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of products and services are available at Verizon Madison?
They provide mobile plans, wireless internet plans, voice plans, business cell phones, mobile hotspots, tablets, and laptops.
Can I order online and pick up my items at the Verizon Madison store?
Yes, you can order products online and choose in-store pickup for your convenience.
Does Verizon Madison offer same-day delivery or free shipping options?
Yes, Verizon Madison offers free 2-day shipping, express lockers, and same-day delivery where available.
Which languages are supported at the Verizon Madison store?
Verizon Madison supports services in English and Spanish.
How can I schedule an in-store appointment at Verizon Madison?
You can schedule an in-store appointment online on their website or via the My Verizon app.
What nearby places can I visit after shopping at Verizon Madison?
After visiting Verizon, you might enjoy a meal at IHOP, Pardon My Cheesesteak, or Outback Steakhouse, all located nearby.
Are there hair salons or spas near the Verizon Madison store where I can relax?
Yes, nearby you can find Sport Clips Haircuts of Hy-Vee East Madison, Cost Cutters, and Massage Envy - East Washington for haircuts and spa services.
Is there nearby public transportation or landmarks that help locate Verizon Madison?
While not specifically transit, Verizon Business Services and several banks such as U.S. Bank Branch and Anchor Bank are nearby landmarks to help you find the store.