Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Madison’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Madison connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Many customers praised the staff for their helpfulness, professionalism, and willingness to go above and beyond to assist with phone issues and upgrades.
Mixed Experiences
While some customers had excellent experiences, others reported significant issues with service quality, including unprofessional behavior and misinformation.
Store Operations
Several reviews highlighted frustrations with the store's operational practices, including billing issues and the perception that it is not an official Verizon store.
Staff Knowledge
Customers frequently noted the staff's knowledge and ability to provide clear information about plans and devices, although some felt misled about promotions.
JB
Joyce Bubb
Feb 8, 2026
5.0
Bill went above and beyond this evening helping me with my lost phone recovery. He stayed late and was extremely helpful.
NT
Nora Trapp
Jan 10, 2026
5.0
I had a wonderful experience with Scott at Verizon today. I went in to upgrade and the experience was nothing but smooth. I was in and out in 45 minutes. He clearly walked me through my options and helped me make the best choice. He even gave me a way to follow up with him to ensure everything continues to run smoothly. 10/10 recommend. I have had nightmare situations when upgrading phones and I’ve been putting it off for a while, but this was by far the best experience I’ve had. Thanks Scott!
KS
K Simon
Jan 6, 2026
5.0
Thank you, Amber, for helping us pick out our replacement phones and for transferring ALL OF OUR DATA/APPS to the new ones. We've used this store for three years and have had nothing but good, friendly service from the employees there.
AW
Alexandria Wells
Dec 30, 2025
5.0
My mom and I’s experience at this Verizon store was wonderful because of Amber! She not only was very professional, kind and personable, but she took the initiative to stay late to make sure my mom got her phone working properly. She truly went above and beyond when she didn’t have to and we appreciate it so much and will be back to work with her in the future!
MY
Muhammad Yameen
Nov 28, 2025
5.0
Nice n supportive staff but prices are not competitive.