Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Madison, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
206 reviews
5 stars
158
4 stars
10
3 stars
4
2 stars2
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Sean, Shannon, and Matthew.
Sales Experience
Several reviews highlighted positive experiences with sales representatives who provided clear explanations and helped customers find the best plans and deals.
Long Wait Times
Multiple customers expressed frustration with long wait times and slow service during their visits, indicating a need for better staffing or efficiency.
Mixed Experiences
While many reviews were positive, some customers reported issues with billing, misleading information, and dissatisfaction with the store's third-party status.
- BHBradley HutterDec 28, 20255.0Jaxson was the BEST!
- BVB “BV Photo” VDec 17, 20251.03rd party location
- MFMartha FischerDec 16, 20255.0The person who helped me was absolutely fantastic! He saved me money and helped me upgrade one of my devices. Super helpful!
- JDJeton DemiriDec 4, 20255.0Klaudio was great
- NLNancy LampmanOct 27, 20252.0I canceled my service with Verizon, but I wanted to know what my final statement contained. There was no way possible to talk to a person about my former account. In fact, the AI hung up on me. I could not access on the internet because I no longer had an account. Talk about great customer service. We we a customer for 8 years.
Frequently Asked Questions About Verizon
What products are available at the Verizon store on Mineral Point Road in Madison?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection from brands like Verizon Wireless, Apple, Samsung, and Google.
What services does Verizon provide at this Madison location?
Services include new lines, upgrades, new devices, and accessories, all supported by knowledgeable store consultants and managers.
What are the operating hours for the Verizon store on Mineral Point Road?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store offer in-store pickup for online orders?
Yes, the store offers in-store pickup services for customers.
What payment options are accepted at the Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What languages are spoken at the Verizon store in Madison?
The staff can assist customers in both English and Spanish.
Where can I find the Verizon Authorized Retailer social media pages?
You can follow them on Facebook at Victra — Verizon Authorized Retailer (facebook.com/346011322178016), Instagram (@victrastore), and Twitter (@victrastore).
Are there places near the Verizon store where customers can grab a meal or snack after shopping?
Yes, nearby there are Firehouse Subs Mineral Point, Toppers Pizza, Silly Yak Bakery, and Dairy Queen offering a variety of food options.
What fitness or wellness options are available near the Verizon store?
F45 Training Mineral Point Road gym and All About Chiropractic, which offers massage and chiropractic services, are close by for health and fitness needs.
What other shopping options do customers have nearby the Verizon store?
Nearby shopping includes Plato's Closet for clothing, U-Frame-It Madison West for arts and crafts, and Men’s Wearhouse for men's fashion.