VCA Veterinary Emergency Service & Veterinary Specialty Center

Reviews

• KA

  Kaitlin A

  Jan 5, 2026
  5.0
  We took our 13 year old corgi, Paris, here in early November for possible cardiac failure. The staff at VCA were incredible with her and sympathetic to the decision I ultimately had to make for my baby. They were patient, kind, and compassionate. They explained everything thoroughly, multiple times, and gave me the space and time to make whatever decision I needed to make. To me, it was the hardest decision I had had to make, but they were incredibly sweet the entire time. I found relief in the way that I was treated, and knew that even in her final moments, Paris was treated with the utmost respect and kindness from everyone there. Thank you to all the staff at VCA ♡
• SE

  Staci Erickson

  Nov 13, 2025
  5.0
  VCA Madison was so great to me when I had to bring my dog in at 10pm on a Tuesday night for vomiting and bloody diarrhea. They triaged us very quickly and were so friendly. Dr. Palmer and Dr. Gunn were especially helpful and took the time to explain everything to me. When I had to bring him back the next day because his symptoms worsened they helped me through a very scary hospitalization. They were so friendly every time I called with question or concern and helped me transfer my pup to the Middleton location when their hours changed.
• BK

  Betsy Kelley

  Oct 3, 2025
  5.0
  We have had too many visits to this clinic over the years for our senior pets, and we continue to choose them over other clinics because the staff has always been amazing. Specifically, we were there this week with our elderly dog who was so very sick with end stage renal disease. Every interaction we had with every staff member was kind, compassionate, patient and professional. Their jobs are so hard and they do them so well. We appreciate that they made a really hard day a little less awful.
• AO

  Ashley Olszewski

  Sep 14, 2025
  5.0
  Recently rushed my baby Kado to this location for severe vomiting, and now that we’re finally home resting and recovering together, I wanted to commend the staff and facility for his care. Big shoutout to the receiving techs working the front desk and doing primary intake evals- they’re so lovely and kind. And the biggest thank you to Dr. Palmer and her fellow staff for not only doing Kado’s surgery and monitoring his care so closely, but listening to all my nervous rambling and answering all the questions I had. Veterinary care is expensive; that’s just the time we live in. But everyone at VCA kept me informed and updated along the whole process so I could be prepared financially and focus on Kado’s recovery. We’re only about 28 hours home and he’s already showing less discomfort after major surgery (attached a pic of him happily interested in one of his chicken/rice/prescription kibble meals from today). Thank you all so much for helping my sweet boy and being so kind to me in the process.
• JH

  Joanne Heil

  Sep 11, 2025
  5.0
  Dr. Thore and the staff here were wonderful when I needed to bring in my cat at 6:30 am on a Wednesday morning due to him showing signs of a urinary blockage. They took him back right away and kept me up to date on his condition and what to expect. They were very patient and listened as I gave them a quick run down of his health history and medications. The cost is about what I expected for emergency care and surgery. I am grateful they were available, especially since the first ER vet I called was at capacity and they graciously gave me the number for VCA. I don’t think I could have waited for my regular vets office to open.

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