Geek Squad

3.2
50 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
7357 W Towne Way, Madison, WI
53719, United States

Hours

Reviews

3.2
50 reviews
5 stars
25
4 stars
2
3 stars
1
2 stars
3
1 star
19
  • LS
    Larry S
    Oct 9, 2025
    1.0
    If you have an issue they give you a 1800 number in India to call… after being hung up on multiple times they finally tell you that you need to go back into the store… only to be told to call the India support team again. What am I paying for Geek Squad Protection Plan for? Worst customer service I’ve ever experienced and that’s putting it lightly. Do NOT buy a cell phone from Best Buy. Go to Amazon or your carrier. Lesson learned. And judging by the amount of negative reviews I am certainly not alone.
  • GH
    Grace H.
    Sep 30, 2025
    5.0
    The geek squad on the West Side is soo awesome! I am especially thankful for Anthony for such amazing work, perfect!!
  • TS
    T. S.
    Jul 20, 2025
    5.0
    I had an excellent experience with the Geed Squad on the West Side of Madison. I brought in my laptop, which had frozen during a driver update. They promptly fixed the issue, and I left a very happy customer! I'll definitely use them again in the future.
  • KJ
    Kathleen Jordan
    Apr 9, 2016
    1.0
    Charged me way too much money for what they did.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy offer at 7357 W Towne Way, Madison?

Geek Squad offers tech repair, setup, and support services. You can schedule service either in-store or online.

What are the operating hours of Geek Squad at this location?

The store is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.