Best Buy

Reviews

• BV

  BW Voice

  2 days ago
  5.0
  I took my IPhone 13 in for a battery replacement. Anthony at the Geek Squad greeted me and checked me in. His demeanor was very pleasant and professional. He made sure any questions I had were answered. The replacement was done in a timely manner. I highly recommend this location for all of your needs.
• PP

  Peter

  5 days ago
  4.0
  I mean it's Best Buy, the place hasn't changed in 30 years. They are still competitive with pricing however, the place is not clean. Sorry floors, lots of dust. The employees were surprisingly very helpful considering they were all 12 years old. Just beware that whatever you buy is new and not repackaged. I recommend for prices.
• JK

  Justin Kubeck

  Feb 7, 2026
  1.0
  Just wanted to check in on my favorite example of fragile masculinity. You sure have got big emotions for such a little man. Try not to have another napoleon like tantrum. Do better.
• JZ

  Jeffrey Zoerner

  Feb 2, 2026
  1.0
  I hate to be a meanie, but my only experience here was SO bad. Apple Customer Service suggested I make an appointment here, as they are an Apple Authorized Service Provider. When I called, I had to suffer through a (self-identified) AI agent that asked the purpose of my call and then routed me to someone in India. The guy in India was competent enough, but it was clear he was working in some big customer service warehouse and was taking calls for a dozen other companies as well. I had to explain the situation to him from scratch. He tried to transfer me back to the store, but I got ANOTHER customer service rep in India—no doubt as a result of AI mis-routing this call as well. This second CSR made an appointment for me at the Apple Store in Hilldale, and I said GREAT, because I'd had enough of Best Buy's shenanigans. Fingers crossed that this AI agent is in super-beta stage and that some glorious day humans will actually be able to call this store. Edit: "Please note that our phone agents are trained to assist with your inquiries." Well, they routed me to another provider, so I guess so.
• RS

  Rissa S

  Jan 30, 2026
  5.0
  I’ve been shopping at the West location since 2018 and always had pleasant encounters. Today I decided to pick up my online order: phone case, phone grip, screen protector. I got here and there’s a line apparently I picked the wrong day it was a game day launch? Anyways this wonderful woman in the phone section was able to assist me and even help with getting geek squad to place on my phone protector (which he did a great job). This is why I continue to come back to this location specifically in Madison for all my tech needs.

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