Best Buy

4.0
3483 reviews
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Business Details

2452 E Springs Dr, Madison, WI
53704, United States
(608) 242-0701
https://stores.bestbuy.com/wi/madison/2452-e-springs-dr-59.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
2452 E Springs Dr, Madison, WI
53704, United States

Hours

Reviews

4.0
3,483 reviews
5 stars
1,675
4 stars
947
3 stars
439
2 stars
157
1 star
265

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, knowledgeable, and helpful, although some reported inconsistent service and lack of engagement.

Product Availability

Customers expressed frustration over frequent stock shortages and issues with online orders not matching in-store availability.

Customer Service Issues

Several reviews highlighted poor customer service experiences, including long wait times, unhelpful staff, and difficulties resolving issues.

Store Experience

While some customers enjoyed a positive in-store experience, others noted disorganization and a lack of assistance, leading to dissatisfaction.

Pricing and Promotions

Customers appreciated competitive pricing but were frustrated with upselling tactics and issues related to price matching.
  • BH
    Bryan Haerr
    Dec 21, 2025
    5.0
    Frequent this store location quite often. Every time has been a great experience. Stopped in looking for information on some gaming/streaming pcs and the manager got someone to help us right away and was very knowledgeable. Greatly appreciate it Best Buy!
  • MZ
    Michael Z
    Dec 7, 2025
    5.0
    Picked up our new Sony TV and was in and out in 5 minutes. Staff was friendly and efficient, loaded it in the car and away we went.
  • AB
    Ash Baldwin
    Dec 7, 2025
    5.0
    I typically have really good interactions with Best Buy Employees. The selection of electronics is really good, ranging from home items (dryer and washer machines), TV's, computers, hand held consouls and your major Sony/ Xbox Consouls, games, and even a few little retro esc game cabinets (mortal combat and pac man.) To date thus far, the only thing for my computer needs that I have not been able to aquire at Best Buy is a gaming chair (surprisingly they don't often carry them in stock) and a support bracket for internal computer components. Employees are often kind and helpful.
  • GD
    Gale Demro
    Dec 7, 2025
    2.0
    They no longer come out and set up equipment. It was very frustrating. I guess I'll have to quit paying yearly for help from them. They told me they would take my old computer to refurbish but now they're not coming out They can't even do that. It's to heavy for me to carry into the store, I just dont have the strength at 72. So disappointing.
  • BB
    Bob Bob
    Dec 5, 2025
    5.0
    I went in wondering about cameras - I don’t really know where to go and an employee Julie was so eager to help me find that section and walked me over. She was super nice and friendly
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Frequently Asked Questions About Best Buy

What products can I find at Best Buy located at 2452 E Springs Dr, Madison?

You can shop TVs, computers, appliances and more at Best Buy.

What are the store hours for Best Buy in Madison?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.