Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.2
935 reviews
5 stars
397
4 stars
94
3 stars
50
2 stars
48
1 star
346
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude, dismissive, or unprofessional behavior from staff, leading to a negative experience.
Service Efficiency
Customers frequently mentioned long wait times and inefficient service, often exacerbated by staff being preoccupied or unhelpful.
Customer Support
Several reviews highlighted a lack of knowledgeable staff, resulting in incorrect information and unresolved issues.
Store Environment
The store was described as chaotic and unwelcoming, with staff often engaged in conversations rather than assisting customers.
Positive Experiences
Despite the negative feedback, some customers praised individual staff members for their helpfulness and professionalism.
- MHMichael Hartung6 days ago2.0Polite service. However, very slow to repair an AppleCare covered defective screen on a work computer (5 days+), despite indicating that turn around time would be faster. If it takes 5 days, that seems like a very inefficient system. The only “expedited” solution they offer is for you to buy/return a computer during this timeframe, which seems wasteful.
- JKJennifer KroganNov 6, 20255.0Too often people only leave reviews when they have bad experiences someplace, not usually for good experiences. I'm here to change that. On Wednesday November 5th I started working with a younger guy and he was absolutely fantastic!!! I wish I could remember his name. I was in with my 10 year old autistic son and this guy was so patient and amazing with him. Asking my son questions, answering all of my son's strange questions about the store that had nothing to do with the purchase we were making. He didn't get frustrated when my son couldn't pick which color watch or band he wanted. Unfortunately this kind young man pinched his finger in the drawer towards the end of our sale and he had to step away because it was bleeding. Please find him and give him a raise!
- TTTian TianNov 1, 20251.0One staff called John (should be but not sure) was so rude to the customer. He didn’t even let me finish my sentence and was so arrogant to stop me. I don’t think Apple should have this kind of unprofessional staff to help their customers. This experience made my day awful and I won’t come to this store anymore.
- MSMarc SchmidtOct 31, 20251.0Rude employee. Dropped off a computer for service. Asked if I could pay for it in advance as it’s my son’s computer and I didn’t want to have to come back driving n hour away. He could just come in and pick it up. The ANSWER WAS A CURT NO! Nothing else just a NO! I again asked it’s really not possible to pay in advance so I didn’t need to drive 50 mile back. Again NO! Like are you stupid. I was going to purchase other items but just walked out. She could have just explained why that wasn’t possible. But chose to just rudely say NO! They already knew the price. It was a warranty repair. 1 star is too much
- MHMadison HernandezOct 25, 20251.0made an appointment to drop my phone off to get repaired. said that i would have to keep it overnight or bring it in tomorrow because they “got backed up” from “a lot of people coming in”. okay? is that my problem? i made an appointment. did the “lot of people coming in” make an appointment? did they have to wait the same as a customer that MADE an appointment? ruined my weekend. nice job apple. “geniuses” okay…
Frequently Asked Questions About Apple Hilldale
What products can I find at Apple Hilldale?
Apple Hilldale offers iPhone, Mac, Apple Watch, iPad, and other Apple products.
Can I get technical support at Apple Hilldale?
Yes, technical support is available at the Genius Bar inside Apple Hilldale.
What are the opening hours for Apple Hilldale?
Apple Hilldale is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Apple Hilldale offer in-store pickup and delivery?
Yes, Apple Hilldale provides both in-store pickup and delivery services.
Is Apple Hilldale wheelchair accessible?
Yes, Apple Hilldale has a wheelchair accessible entrance.
Can I recycle electronics at Apple Hilldale?
Yes, Apple Hilldale offers electronics recycling services.
How can I contact Apple Hilldale?
You can contact Apple Hilldale by phone at +1 608-827-9840 or email at hilldale@apple.com.
Are there any places to eat near Apple Hilldale?
Yes, nearby dining options include Sushi Muramoto for Japanese cuisine, Shake Shack for burgers, and FreshFin for health food.
Where can I find beauty and spa services near Apple Hilldale?
You can visit Scooops Kid Spa Salon or SEPHORA for beauty and spa services near Apple Hilldale.
What entertainment options are close to Apple Hilldale?
AMC Madison 6 cinema is nearby for movie entertainment, and Great Dane Pub and Brewing Co. offers a pub environment.