Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Lake Geneva, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
322 reviews
5 stars
273
4 stars
12
3 stars3
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and accommodating, with specific mentions of employees like Milan, Austin, and Gary.
Efficiency
Customers appreciated the quick service and ability to resolve issues promptly, often highlighting the staff's multitasking abilities.
Product Knowledge
Staff members were frequently noted for their extensive knowledge about products and services, helping customers make informed decisions.
Positive Experiences
Numerous reviews reflected overall satisfaction with the service received, with many customers expressing a desire to return.
Sales Pressure
Some customers felt pressured to purchase additional products or services, indicating a need for improved transparency regarding fees.
- HTHalo Tellie6 days ago1.0I had a very disappointing experience at the Verizon store in Lake Geneva, specifically with an employee named Claudio. I came in to pick up a phone and was immediately asked for a PIN. I told him I didn’t have one but I had my government-issued ID and could provide the last four of my social. Instead of helping, he insisted there “should” be a PIN on my account. After checking, it turned out there wasn’t one at all. I was flustered and unsure how to create it, and rather than offering any guidance, he just stood there. Not once did he step in to say, “Here, let me help you.” On top of that, when I mentioned that another customer left her notebook behind, he brushed it off and joked with another employee, saying she’s “here every day,” and they both laughed like it was no big deal that someone left their personal property behind. The lack of customer service, attention to detail, and overall attitude was extremely discouraging. I will not be returning to this store as long as Claudio is working there. It genuinely felt like he didn’t want to be there, and as a customer, that’s the energy I was met with.
- VDVictoria DionNov 12, 20255.0Fantastic, these guys know there stuff! Thx.
- MAMartin ArandaNov 6, 20251.0Sales people are sales, but unfortunately, this store doesn't and won't do their job. Unless you're making a sale, they will walk you. Something that both Corperate and Authorized retail stores are capable of doing. Gary is the supposed manager that dictates what is, and isn't possible, but when asked to get on the phone he is unavailable and at another store. This store will reply with an automated message not acknowledging customers concerns correcting their issues.
- AHAngela HudsonOct 28, 20251.0They fell off since my last visit. Had issues with my Galaxy watch and was told to call customer. They did ask if they could see my account - turned out they wanted to upgrade my phone. Manager didn’t answer my calls
- MLMaxwell LicaryOct 22, 20255.0Milan was very helpful
Frequently Asked Questions About Verizon
What products does Verizon offer at the Lake Geneva location?
The Verizon store in Lake Geneva offers wireless devices including phones, tablets, smartwatches, accessories, and device protection from various brands such as Verizon Wireless, Samsung, Apple, and Motorola.
What are the operating hours of the Verizon store in Lake Geneva?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store in Lake Geneva located?
It is located at 351 Peller Rd, Lake Geneva, WI 53147, USA.
What payment options are accepted at the Verizon Lake Geneva store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store in Lake Geneva offer in-store pickup?
Yes, the store offers in-store pickup services.
What languages are supported by the Verizon store in Lake Geneva?
The store supports English and Spanish for customer service.
Are there any nearby restaurants where I can eat before or after visiting Verizon?
Yes, nearby restaurants include Noodles & Company, Qdoba, Subway, Dunkin', Taco Bell, and Rosati's Pizza, providing a variety of dining options.
What nearby medical facilities are close to the Verizon store in Lake Geneva?
Nearby medical facilities include Mercyhealth Lake Geneva, Lakeside Orthopaedic, Mercy Lakeside Orthopaedics, and Mercy Lake Geneva Medical Center.
Are there convenient places to get gas or automotive services near the Verizon store?
Yes, nearby gas stations and automotive services include Exxon & Mobil Stations, Mobil, bp America, and Kelley's Market.
How can I find more information or the latest deals for the Verizon store in Lake Geneva?
You can visit their website at https://victra.com/stores/wi-lake-geneva or check their latest offers at https://victra.com/device-deals/.