Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
1,325 reviews
5 stars
693
4 stars
322
3 stars
140
2 stars
44
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported poor service and lack of assistance.
Product Availability
Many customers expressed frustration over limited stock and availability of items, particularly open-box products and specific electronics.
Geek Squad Experience
Experiences with Geek Squad vary widely; some customers found them helpful and efficient, while others reported significant delays and poor communication.
Store Environment
The store environment received mixed reviews, with some customers appreciating the cleanliness and helpful staff, while others noted a lack of organization and pushy sales tactics.
Overall Satisfaction
Overall satisfaction is inconsistent, with some customers expressing loyalty and positive experiences, while others indicated they would seek alternatives due to service issues.
- LSLinda Swarthout2 days ago5.0William was very helpful and nice. We like how the LG over the range microwave looks. We will be installing it tomorrow. Thank you William!
- SDSue Dane2 days ago5.0I needed a new printer and the associate was very knowledgeable and helpful.
- SMShane MarchettiOct 30, 20255.0Went here to look for a cord for a printer. I had the wrong information on what type of cord I needed, but the gentleman who helped me (Justin, I think?) had the background and expertise neccesary to correct me and steer me in the right direction. Very professional and knowledgeable.
- JSJudith StowellOct 24, 20255.0Have a Geek Squad service contract. Get great service.❣️
- BLBen LandOct 10, 20251.0Avoid this store by all means possible if you are looking to purchase an Open Box item. This store is run by clowns. Pure incompetence by store employees. Either the store manager is corrupt, or is simply out of touch with what happens in the store. I paid $1600 for a Macbook Pro (Open Box - Excellent Condition). Used 1/4 tank of gas to drive to the store. What I received was an oversized box where JUST the laptop was inside, freely sliding between the 8 inches of open space on each side. I immediately went back into the store and mentioned to the employee that we had an issue. Neither he, nor the the manager seemed phased that this EXCELLENT condition open box item was missing all of its components. This must happen often. Corporate needs to investigate this location. To make matters worse, I noticed that there was a sticker inside the box detailing the true condition of the item that I purchased - FAIR (Comments: Residue,Damaged/Missing Piece,...). The manager (potentially warehouse employee) offered to make a price adjustment for the missing power adapter. I obviously declined due to the fact that store employees can't properly label the condition of an item, or have swapped out the item that I purchased for something of lesser value. Seemed like a classic bait and switch. I asked if they had another EXCELLENT condition Macbook Pro of the same specs on-hand, to which they replied, no. Unsurprisingly, after my refund, an EXCELLENT condition Macbook Pro of the same specs was available on BestBuy.com at this location. You'd think after all of this that I'd at least be offered an apology by either employee. The only question that I got asked is whether I wanted a receipt. Corrupt store, or incompetent employees. Those are the only two explanations.
Frequently Asked Questions About Best Buy
What like is Best Buy in Lake Geneva's operating hours?
Best Buy in Lake Geneva is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy in Lake Geneva offer same-day pickup?
Yes, Best Buy in Lake Geneva offers same-day pickup for many products.
Can I get electronics repair services at Best Buy in Lake Geneva?
Yes, Best Buy provides expert repair services including Geek Squad support at their Lake Geneva location.
What types of products does the Best Buy in Lake Geneva carry?
Best Buy in Lake Geneva sells TVs, computers, appliances, cameras, and a wide range of electronics and home theater products.
Does Best Buy in Lake Geneva accept debit cards and checks for payment?
Yes, Best Buy in Lake Geneva accepts debit cards and checks as payment methods; cash-only is not required.
Is curbside pickup available at Best Buy in Lake Geneva?
Curbside pickup is not currently available at this Best Buy location, but in-store pickup is offered.
Which nearby stores can I visit along with Best Buy at 700 N Edwards Blvd?
Nearby stores include Maurices for women's clothing, Kay Jewelers for jewelry, Mattress Firm for mattresses, and The Home Depot for hardware and home improvement items.
Are there any nearby places where I can get coffee or a quick bite while shopping near Best Buy?
Yes, Starbucks and Pizza Hut Express are nearby where you can grab coffee or a quick meal during your visit to Best Buy.
If I need beauty or spa services near Best Buy Lake Geneva, where can I go?
You can visit Lake Geneva Nails and Spa for nail and skin care, or Great Clips for hair services near the Best Buy location.
Is there a nearby real estate office if I want to explore property options while visiting Best Buy?
Yes, Coldwell Banker Real Estate Group and Mac Corey - Lakefront Realtor Lake Geneva are nearby if you're interested in real estate services.