Best Buy

Reviews

• MY

  matt yates

  Mar 21, 2026
  5.0
  My experience was great. I was greeted on my way in. I showed up for a TV for gaming and I learned a few things that made my purchase much better. Columbia (which is a person there) was very knowledgeable and personable. The type of salesman that wasn't just pushing for my dollar but made the perfect sale. I'm happy with my purchase.
• JW

  Joshua Ward

  Mar 20, 2026
  1.0
  Absolute clown shoes. I had been looking for a specific TV for weeks and finally found an "Open Box - Excellent" version via the website. I made the purchase and then made arrangements to travel the 90 minutes to pick it up. I was never notified by text or e-mail, both of which I had to use to make the purchase, that my order was cancelled. I had to find out on my own by checking the website. When I called to find out what was happening, and after dealing with their attempt at an AI assistant for several minutes, I was connected to "someone" and was told that the inventory online was incorrect. They connected me to "someone else" and I waited on hold for over half an hour to try to get something done to make good on a horrific experience. They offered me a "make good" credit of $12 which doesn't even cover my gas or time. It is now hours later and I still haven't received any indication that my order was cancelled. This is insulting.
• PB

  Pauline Bishop

  Mar 17, 2026
  4.0
  We had to find someone to help, even though people were walking around talking to each other..
• JP

  Joseph Perlman

  Feb 25, 2026
  5.0
  Staff was tremendously helpful
• KM

  Kale Martens

  Jan 16, 2026
  1.0
  couldn't talk to a person when I tried to call the store because the most useless robot ever kept rerouting me