Cricket Wireless Authorized Retailer

Reviews

• WW

  Weezy

  Jan 16, 2021
  5.0
  I know some of the staff personally, their reliable and trustworthy.
• DE

  Darius Evans

  Sep 7, 2020
  1.0
  BUYER BEWARE! Before you go into this store, you should know there's a chance you might meet a dissimulator named Alex P. (if you're looking at your receipt) or George (if you catch him in a lie). If you happen to find yourself being assisted by this individual, do yourself a favor and ask for someone else or walk right back out. Alex / George is not above telling outright fabrications to ensnare you. I went into the cricket wireless store on Milton Ave. to get a data only sim card. George's first lie was that I was required to activate in store. Lie #2 was that an activation fee would be charged even if I were to purchase the data only sim card online. Lie #3 was another assurance that I would be charged an activation fee even if purchasing the data only sim card on the cricket wireless website. After I had completed checkout, I found out there was not an activation fee for activating online. Instead of acknowledging he had been caught in numerous lies, George insisted he provided me with "the best information" he had at the time. Lie #4 was told after I asked for a manager and George informed me there wasn't one present (despite cricket wireless phone support insisting a manager is required to be in store during business hours). Lie #5 most likely occurred when I asked his name. He said George but the receipt said I was assisted by an Alex P. Lie #6 came when George told me he was closing at 7:06 pm (despite the clearly posted closing time of 8 pm) after I told cricket wireless phone support I wasn't leaving the store until I got a refund or credit. This is the type of person that makes honorable salespeople embarrassed to tell others what they do. Alex / George may fancy himself a closer but they're making up for a lack of knowledge, personality, and skill with deception and disinformation. It's utterly shocking that in the modern era we still have to deal with perfidious individuals working for companies that allow them to prevaricate with impunity. If you want to charge a "convenience fee" for purchasing a phone and / or sim card in the store rather than online, that's fine. But just be upfront about it! I think I speak for most of civilized society when I say we'd appreciate the candor. EDIT: I would just like to note that the response was generated by someone at the corporate level not a manager or owner of the authorized reseller location on Milton Ave. Prior to writing this review, I spoke with cricket wireless phone support. They offered no assistance or support whatsoever. Not even a reprimand for the unscrupulous behavior on display at this location. So, I stand by my recommendation to never go to this place.
• SH

  Scott Han

  Sep 12, 2018
  5.0
  Great experience

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