Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unresponsive employees.
Product Availability
Frequent complaints about items being out of stock, leading customers to order online instead.
Repair Services
Negative feedback regarding Geek Squad services, with reports of poor communication and ineffective diagnostics.
Store Experience
Some customers enjoyed a clean and organized store with friendly staff, while others felt the layout was confusing and service was lacking.
Pricing Issues
Concerns about high prices and dissatisfaction with the handling of promotions and price matching.
DS
Dylan S
2 days ago
3.0
Prices don't match what's listed online. What you'd expect from a big box store nowadays
KD
Kindra Dawn
5 days ago
5.0
Only there forba brief moment to discuss how to close an acct.
Employees were helpful in directing me how to do so.
KS
Kevin Smith
Nov 14, 2025
5.0
Jakob R. is probably the most helpful Best Buy / Geek Squad employee I’ve ever had the pleasure of dealing with.
LF
Luv Fit
Oct 28, 2025
1.0
They damaged my screen protector and my case and had the nerve to charge me for a screen protector placement service on top of the screen protector and wouldn't replace it correctly nor refund the total price
WG
William Griep
Oct 26, 2025
5.0
Excellent bargains great service and awesome warranty