Geek Squad

Reviews

• CN

  Chuck Nelson

  Mar 3, 2023
  1.0
  Only fix your phone if you have insurance so they can Jack up the cost.
• RA

  Rico A

  Jul 10, 2020
  1.0
  We purchased a washing machine from Best Buy. It stopped working so we called to have them repair it. When they sent someone out, the repairmen said they needed other parts, understandably. The repairmen said "when the parts arrive call us and we will come out and install them". We called, no answer for a couple days straight. When we finally communicated with them they said they were "really backed up and couldnt send someone out right away". Then they outsource the Repair Order to A&E Factory Services. The guy came out and said the three parts we have been sitting with for 3 weeks were missing a piece. He tried blaming the parts manufacturer then blamed Best Buy/Geek Squad. Then he even blamed the guy that came before him. My mother originally called to set this up but she just kept getting the run around. I honestly think it's because her english is a bit broken and they thought they could just give her the run around until the warranty expires in September. We have been without a washer for over 2 months now. Horrible service all around from Geek Squad to A&E and their repairmen. We still do not have a washer and its July 10th. Best Buy is my go to for Electronics and I have purchased many from them. Walmart has similar products sometimes even cheaper but they're warranty companies work fast, I've dealt with them personally. I dont understand why they would outsource to a company with horrible customer service, look them up on BBB!! I WILL NEVER BUY ANOTHER WARRANTY FROM GEEK SQUAD AND I HIGHLY ADVISE YOU NOT TO AS WELL. ALSO BEST BUY IS MAKING A HORRIBLE BUSINESS MOVE USING GEEK SQUAD, I WILL ONLY BUY FROM BEST BUY WHEN I REALLY NEED TO.

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