Best Buy

Reviews

• BS

  Bobbi Poquette (Sweetz824)

  Nov 17, 2025
  1.0
  Sadly disappointed in buying warranties thru Best Buy . I invested money in 2 large appliances buying warranties for both as they recommended. Upon calling to get both appliances serviced I was told I would have to pay 130 for each appliance UP FRONT in order to just schedule an appointment to have their service techs to look at them. That was not gonna include the actually parts or labor of the said warrantied appliances. If u ask me the warranties are a Scam in my eyes. Do not recommend wasting ur money for them to charge u more just to "look" at them.
• AA

  Alex Amble

  Nov 16, 2025
  1.0
  Waited for 10 minutes for someone to come over to the computer area and then decided to go up to the counter and waited for the employees to be done helping other people and when they were done they did not acknowledge me for several minutes and then told me to go wait again where I was and someone would be over shortly so I waited and decided to go somewhere else since I was sitting in the store for 20 minutes with no help.
• JL

  Jeff Lieberman

  Nov 9, 2025
  1.0
  Probably the worst service and customer experience ever. Purchased a 75 inch tv to be installed at cottage in Door County in September. Couldn’t get install till Nov 5th. Why? They only come 1x a month. Flew in from primary residence in Florida specifically for this. What a waste of $800. Kept getting emails about service and arrival time for the job. Window passed and no one showed!! Called store number and transferred to I assume India. 0 help. Called back and spoke with English speaking person who advised escalated and would have a call 1-2 hours from store. No one ever called. Called back to 800 number another 3x with no resolve and was told store cancelled the install, then didn’t have tv, then no reason why. Huh?….. I could have taken tv with me in September. 2 days passed no one called. Drove 2.5 hrs to store each way. Spoke with Supervisor who advised really can’t help. Install now a 3rd party. What? You sell service, offering it non stop etc… Advised would inform manager of install and would call. Never called yet…4 days passed. This is a joke. I would have been better off buy at Walmart and have a local instal. This was an awful service. No one answers a call
• SB

  Steve Baxter

  Nov 2, 2025
  1.0
  Terrible customer service. Not knowledgeable about products they sell. Very pushey on what they think u want and not actually what u want. Looking to shop elsewhere. Very disappointing. Salesman left to answer a call n never came back to assist. Just ended up going home empty handed
• MP

  Michael Pelto

  Oct 27, 2025
  1.0
  I’ve been lied to twice in the last year. The manager refuses to do their job and will not speak to you. My open box TV purchase was never put on my account because they knew it had burn in when they sold it to me. This store has criminal business practices and you should avoid shopping here. Buy a Costco membership and buy there. You don’t have to pay $180 for a membership that’s basically snake oil. Costco purchases have a free automatic warranty extension of two years as opposed to Best Buy’s protection ripoff.

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