Verizon

4.6
527 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Grafton’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
2512 Washington St, Grafton, WI
53024, United States

Hours

Reviews

4.6
520 reviews
5 stars
447
4 stars
16
3 stars
6
2 stars
15
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional customer service, highlighting their patience, knowledge, and willingness to go above and beyond.

Staff Knowledge

Numerous reviews mentioned the staff's expertise and ability to provide helpful information regarding plans and devices.

Mixed Experiences

While many customers had positive interactions, there were also reports of rude behavior from some staff members, leading to dissatisfaction.

Store Environment

Customers appreciated the friendly atmosphere but noted issues with slow service during busy times.

Technical Assistance

Several reviews highlighted the staff's effectiveness in resolving technical issues and providing support for device setups.
  • GB
    Gary Behrent
    Dec 22, 2025
    5.0
    Tim was very helpful. We had some hardware issues and he was able to text us recommendations and best times to come back in
  • MT
    Michelle Tsui
    Nov 10, 2025
    5.0
    Tyler F. went above and beyond and gave us amazing customer service for our phone and watch upgrades. He made the process of getting a new phone so smooth and easy and Tyler was incredibly knowledgeable and helped us find a plan that actually fit our needs. He was very patient and answered all our questions without any pressure and even found some additional discounts for our family. Make sure you ask for Tyler at the Grafton location!! Thanks!
  • JJ
    Jason
    Oct 12, 2025
    5.0
    Alan was wonderful. Highly reccomend asking for him for all of your cellular/device needs.
  • PP
    Pedro Peralta
    Sep 30, 2025
    5.0
    Andy, Jonathon, and Zach were absolutely amazing! From the moment I walked in, they made the entire experience smooth, stress-free, and enjoyable. They went above and beyond to answer my questions, made me feel valued, and worked together to make sure I walked out with exactly the phone I wanted. Their professionalism, friendliness, and teamwork really stood out. I couldn’t be happier with the service I received—thank you all for making this such a great experience!
  • RE
    Rima Ermis
    Aug 24, 2025
    5.0
    Jake was wonderful. He helped us put in contacts and answered all our questions. He was very patient and knowledgeable. He needs to be given a raise!

Frequently Asked Questions About Verizon

What services does Verizon at 2512 Washington St. in Grafton offer?

Verizon at 2512 Washington St. offers wireless device sales including iPhones, Samsung Galaxy, Google Pixel, and Motorola phones. They also provide Verizon wireless plans, accessories, exclusive services, and bill payment in-store.

What are the store hours for Verizon at this location?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.