Best Buy

4.1
1570 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
8755 N Port Washington Rd, Fox Point, WI
53217, United States

Hours

Reviews

4.1
1,570 reviews
5 stars
858
4 stars
354
3 stars
157
2 stars
61
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting unhelpful or rude staff, while others praised specific employees for their exceptional service.

Product Availability

Customers expressed frustration over product availability and order fulfillment issues, including miscommunication regarding stock and delivery times.

Geek Squad Performance

The Geek Squad received mixed reviews, with some customers praising their expertise and helpfulness, while others reported poor service and unresolved issues.

Store Environment

The store environment was generally described as clean and organized, but some customers noted a decline in helpfulness from staff compared to previous experiences.

Communication Issues

Many customers highlighted difficulties in reaching the store via phone and poor communication regarding orders and services.
  • MR
    Moisés Reyes
    4 days ago
    5.0
    The young man AB.. excellent service!
  • DM
    Danielle Musta
    6 days ago
    1.0
    Don't spend your money with best buy or toshiba. Best buy delivered a toshiba 85 in tv to my daughter and son in-law broken. And will not do anything about it, no return or exchange. Almost $700 down the drain for a TV they never got to use.
  • AS
    Allie Stratz
    Nov 14, 2025
    5.0
    I just got off of a very stressful and long shift and had to stop in to get a new MacBook charger. I was in a bad mood but Kai found a way to make my night! Always appreciate cashiers who go above and beyond :)!
  • MM
    Michelle Mitchell
    Nov 2, 2025
    1.0
    I’ve visited this store several times, and the service from the Geek Squad continues to be disappointing. The individuals I’ve dealt with have consistently been unhelpful, dismissive, and unwilling to provide alternative options or resources. It’s clear that not all customers are treated equally, and that’s unacceptable. In addition, several staff members display poor attitudes that make the environment uncomfortable and unprofessional. Best Buy should take a serious look at its customer service training and hold all employees accountable for how they treat people.
  • JS
    Jon Schindhelm
    Oct 12, 2025
    1.0
    Placed an order that said it would be ready within the hour. Multiple hours pass and not status update. Called the local phone number which doesn’t even go to the store. I wanted to make a purchase but nobody was able to tell me if the product was in stock at the store. Amazing you can’t contact anyone to make a sale.

Frequently Asked Questions About Best Buy

What products and services does Best Buy in Fox Point offer?

Best Buy in Fox Point offers TVs, computers, appliances, and more, along with expert advice, same-day pickup, and Geek Squad support.

What are the store hours for Best Buy in Fox Point?

The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.