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Brand Certified

Verizon

3.4
(827 reviews)

Business Details

(715) 835-7370

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Eau Claire for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3805 Oakwood Mall Dr, Eau Claire, WI
54701, United States

Hours

Reviews

3.4
827 reviews
5 stars
373
4 stars
93
3 stars
59
2 stars
64
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, citing rude staff and unhelpful management.

Wait Times

Customers frequently complained about excessively long wait times, often exceeding two hours, even with appointments.

Staff Performance

While some staff members received praise for their helpfulness, others were criticized for being dismissive and unprofessional.

Sales Pressure

Several reviews mentioned aggressive sales tactics, with staff pushing for sales rather than addressing customer needs.

Mixed Experiences

There were a few positive experiences highlighted, particularly with specific employees like Tiffany and Shane, but these were overshadowed by negative feedback.
  • BB
    Bunny
    Feb 8, 2026
    5.0
    Zoee was very friendly and very informative. She written down what our plan would look like in great detail, explaining phone promotions well. She took my phone number and was able to talk to me about questions I had. I did however decide to go with T-Mobile, but this review is based on the store and not the service with them.
  • TS
    Tanya Stolarzyk
    Feb 7, 2026
    5.0
    Alex was extremely helpful! He helped us transfer a line that was a bit of a process. He was very patient!
  • BP
    Blake P
    Jan 13, 2026
    1.0
    Came in to get an issue fixed with my phone. Left with an absolutely horrible taste as the manager made belittling comments about the phone I had in an attempt to make a sale. He tried to get me set up with a new phone before I even said yes.
  • KE
    Karla Edwards
    Dec 29, 2025
    4.0
    Love there service
  • JJ
    Jack
    Dec 5, 2025
    2.0
    Phone service is good. Customer service is bad.

Frequently Asked Questions About Verizon

What types of products does the Verizon store in Eau Claire offer?

The Verizon store offers the latest 5G smartphones like the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices including cell phones, tablets, laptops, and mobile hotspots.

What are the store hours for Verizon in Eau Claire, WI?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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