Geek Squad

Reviews

• TB

  Tim Boe

  Dec 29, 2025
  1.0
  Terrible customer service. Blow off service appointments with no notice leaving you waiting all day then put you at the end of the line. Absolutely horrible experience in Eau Claire.
• JD

  jamie o (devilpup59)

  Aug 29, 2025
  1.0
  Awful and ridiculous trying to reach the local store by phone! You get stuck with a bot that is not user friendly for basic questions you need to ask a real person!
• LH

  Lillie Hammock

  Aug 2, 2025
  1.0
  Was quoted $50 dollars. Made the appointment drove 35 min just to get there and be told it’s really $300 dollars.
• SF

  Shana F.

  May 4, 2018
  1.0
  If I could give these guys a negative star I would. Bought my computer, bought the warranty. I barely use my computer except for billing and work stuff. 5 months later my computer isn't working. I call the main geek squad place and they say "no problem ur covered by the warranty" so I get to my appointment and the guy turns my computer on and says it's an operational error and it's not covered by warranty. But if I want to upgrade my warranty for $200 I can get it fixed. He NEVER did any diagnostics on it which means he hooks it up to a machine (like a car) and sees what's wrong. Which I found out later that the diagnostics we're free with my warranty. So I said I was taking it for a second opinion, where they did the diagnostics and called me to say it was a hardware/hard drive. I called the main geek squad again and explained how displeased I was. They then apologized for the Eau Claire branch and said that they should have did diagnostics right away at no charge. I had my mom take it in because I live a hour away and the main geek squad place told me that would be fine and she would write notes explaining everything so they would know what to do. Once again I had problems with the eau Claire geek squad, my mom got me on the phone and the person would not talk to me over the phone (I have know idea why) but after a very frustrating 30 mins, they took my computer to get diagnostics and needless to say I received a call saying yes it was the hardware/hard drive and it WAS under warranty. If they would have done their job in the first place this would have been a 5 star review. I will never buy another computer from Best Buy, nor will I be dealing with Geek squad from eau Claire again.

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