Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,209 reviews
5 stars
1,120
4 stars
533
3 stars
231
2 stars
92
1 star
233
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and lack of communication.
Delivery Issues
Numerous reviews highlighted significant problems with delivery schedules, including cancellations and lack of notification.
Product Availability
Customers frequently mentioned issues with product availability and stock, leading to frustration and lost sales.
Pricing Concerns
Several reviews indicated dissatisfaction with pricing, including claims of being overcharged and issues with price matching policies.
Staff Knowledge
While some customers praised helpful and knowledgeable staff, others reported a lack of expertise and inconsistent service.
- JSJeff Struensee3 days ago1.0Not very helpful on the computer side. The associate couldn't see very good and didn't have much knowledge in computers. I need to start looking for a different place to buy electronics.
- DGDana GoheenNov 11, 20255.0Great service. Go see Andrew and Tom!
- MBMary BNov 10, 20251.0The store itself is very nice with a large supply of equipment. Sales person and Management is very helpful and knowledgeable. However… there is no way to contact the local store if you have a problem that cannot be addressed by their offfsite customer service center. I drove 90 miles to Eau Claire to buy a Dell computer only to find that the Dell display had been taken down to rearrange the area for something else. I returned home unable to purchase something i could actually see. I tried to call the Eau Claire store a few days later but could only reach an offsite customer service center. They were not able to tell me any information regarding the local Store if they had reassembled the Dell display. The offsite customer service center said they are not given a number for the local stores and they are not allowed to put customers in contact with the local stores. I therefore cancelled my Best Buy membership and purchased elsewhere. There are some things that cannot be answered by an offsite call center.
- JJJohnsybuddyOct 30, 20253.0I feel best buy has gone down hill since it became more of a spaced licensed stored. Nice staff always there to greet but otherwise, eh.
- SSSmittyOct 16, 20251.0We purchased a refrigerator 3 weeks ago and were supposed to receive delivery today between 8:30-12:30 and even got the text saying this. I spent the morning cleaning out our old refrigerator and moving so it would be convenient for the techs. When we clicked on the link to track our order it said “Please Schedule”. Upon calling the listed number for customer service, turns out, the warehouse doesn’t even have our refrigerator!! And guess what? Things happen, I’ve been in service before, and understand! BUT NO ONE BOTHERED TO CALL. I will do business elsewhere going forward. Ridiculous
Frequently Asked Questions About Best Buy
What types of products does Best Buy in Eau Claire offer?
Best Buy in Eau Claire offers TVs, computers, appliances, and more, along with expert advice and Geek Squad support.
What are the operating hours of Best Buy at 4090 Commonwealth Ave?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Eau Claire offer curbside pickup service?
No, Best Buy in Eau Claire does not offer curbside pickup, but it does provide same day in-store pickup.
Can I get my electronics repaired at Best Buy Eau Claire?
Yes, Geek Squad services including electronics repair are available at this Best Buy location.
What payment methods does Best Buy Eau Claire accept?
They accept checks and debit cards; cash-only payment is not required.
Does Best Buy Eau Claire participate in electronics recycling?
Yes, this location offers electronics recycling services.
Where can I find Geek Squad services near Best Buy Eau Claire?
Geek Squad, providing mobile phone sales and computer repair, is located near Best Buy at 4090 Commonwealth Ave, making it convenient for tech support during your visit.
What nearby stores can I visit for home goods after shopping at Best Buy?
After visiting Best Buy, you can check out HomeGoods and Tuesday Morning for a variety of home goods and furniture options located nearby.
Are there dining options close to Best Buy Eau Claire?
Yes, Mancino's Grinders & Pizza and Akame Sushi are nearby, offering great places to eat before or after your shopping trip.
Is there a hotel close to Best Buy in Eau Claire for overnight stays?
Baymont Inn & Suites Eau Claire and Baymont by Wyndham Eau Claire are conveniently located nearby for guests needing accommodation.