Dyson Service Center Brookfield

Reviews

• LJ

  Leticia Jordan

  Apr 8, 2026
  1.0
  I've been a Dyson customer for years, but my recent experience at their service center has left me deeply disappointed. When I brought my vacuum in, the technician told me it needed cleaning for $25 and agreed I could clean it myself. He then cleaned it anyway — without my authorization — and charged me $25 regardless. That's not a service fee. That's a charge for something I never approved. Dyson's customer support response was equally frustrating. Rather than acknowledging the unauthorized charge, they pointed me to their terms and conditions and offered a 20% discount on a future purchase — as if I'd want to buy another Dyson after this. $150 in repair costs (the $25 plus a $125 part they say I need) is a lot to spend on a vacuum that has repeatedly had issues. What I needed was honest advice about whether this repair was even worth it. What I got was a bill I didn't agree to. Dyson's products are premium-priced. Their service should match. It doesn't. I won't be returning.
• TS

  Tiffanni Stout

  Mar 26, 2026
  5.0
  The tech who helped me, finished my repair quickly and registered my Dyson for me to warranty which I didn’t realize I hadn’t done. Timely and helpful!
• BS

  Brandon S

  Feb 15, 2026
  5.0
  Fast & helpful service
• SS

  Sandra Scaffidi

  Jan 15, 2026
  5.0
  GREAT FAST FRIENDLY SERVICE- just walked in and vacuum was looked at and fixed immediately!!!!
• BC

  Bryce Cervantes

  Jan 9, 2026
  1.0
  Since 11/7/25 I still have not received my repair as it was returned to sender from the shipper (UPS). Dyson customer service has been called once a week and still nothing.

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