Best Buy

Reviews

• AS

  Adam Segal

  5 days ago
  1.0
  Was surprised. Usually walk in and immediately offered help, especially when I’m just browsing. This time actually intended to buy a phone but after 15 minutes standing at the display was completely ignored by all staff. Place wasn’t even crowded. Driving to the Delafield store instead.
• AK

  Alexander Karos

  Apr 25, 2026
  1.0
  Paid for a PSU swap. Install was completed but the PC would not POST afterward, with a DRAM error light on the motherboard that Geek Squad documented in their own service notes. When I asked them to verify their work hadn’t disturbed adjacent components, I was told that was outside the scope of service and would require a separate paid diagnostic. I was also asked to sign a form attesting the work was “satisfactory to me” before they would return my computer, despite the unit being non-functional at pickup. After getting home and comparing photos I had taken of the inside of my PC before drop-off versus after pickup, I found that a cable connected to the motherboard before I brought it in was no longer plugged in when I got it back. Whether it contributed to the boot issue or not, leaving a customer’s hardware in a worse state than it was received, then refusing to verify the work, then pressuring a “satisfactory” signature to release the computer is not acceptable. Would expect more accountability from Geek Squad on basic follow-through.
• FV

  Fred Varin

  Apr 24, 2026
  1.0
  Very lousy Customer Service. I had an appointment this morning with a BestBuy Tech to get my Phone Battery replaced and got lots of notification to get ready for it until the last minute. When I got there on time at 11:20am there was no tech available for the entire day. No one bothered to contact me or send a text or anything to notify me of there inability. Now, I probably wouldn't be so upset if I had not plan my day around this appointment and drove 40 miles. It is just a lousy way to treat a customer. Beware. They asked me to reschedule I said I was no longer interested in their service! I will go to the Apple Store instead... Much more trustworthy and easier to make an appointment too!
• NW

  Nick Wachal

  Apr 24, 2026
  5.0
  The Geek Squad took great care of me and helped.me with an annoying issue my laptop was doing. I was in and out within an hour with no reservation. I absolutely would.recommend these guys if you need help. My real.estate.busoness is back runnig smooth. But, be prepared to be patient as they work on something until they get it fixed, so you may have to wait a bit. Nick
• KP

  Kristen Petrosky

  Apr 9, 2026
  5.0
  If you are looking into buying a camera- go to this location and ask for Ian. He was extremely knowledgeable on every type of camera best buy sells. He made sure the camera I bought fit my lifestyle and needs. Ian was also very patient with me and answered all my silly questions with the best attitude! My husband and I also got a new TV recently, and the employee (I cannot remember his name) was super helpful and also very knowledgeable about the pros and cons of each brand. We love this location!!!!

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