Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Bellevue, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Michael, Tristain, and Cameron.
Sales Experience
While some customers had positive experiences with sales and promotions, others reported feeling misled about pricing and plans, leading to frustration with unexpected charges.
Store Management
Several reviews highlighted issues with management and the store's handling of customer complaints, with some customers feeling ignored or misinformed.
Overall Satisfaction
Overall, experiences varied widely, with some customers expressing high satisfaction while others warned against potential pitfalls and misleading practices.
SB
Stephanie Bressler
4 days ago
5.0
Michael was such a big help! When I ordered the iPhone 17 pro max back in January the phone never shipped although they had these in stock in store. He was so helpful and was able to honor the deal Verizon was offering over a month ago when I ordered my phone. I highly recommend this store.
BX
Boondy Xiong
Feb 14, 2026
5.0
Good customer service i would come here again. A+
JW
Jerry Watts
Feb 4, 2026
1.0
We just saw that Verizon internet became available where we live and it was much cheaper than we were paying. also saw that if you had Verizon wireless it was even cheaper and they had a promo that if you signed up you could get a free TV. I made an appointment with Tristain to come in and switch to Verizon wireless and switch to Verizon internet to save money. brought in our previous wireless bill to get a better price. Tristain said we would get $800 to pay off our phones from ATT. Got to the store and Tristain said he had a way to save us more money. sign us up under their Busisness plan. we wouldn't get any perks but would save more money. going through this Tristain said we woud get free cases, screen protectors chargers and camara protectors. We paid $1200 at the store but were told through credits we wouldn't have a bill for 3 months. We were at the store for 4 hours. Got our 1st bill. it was small. 2nd bill was $215. 3rd bill was $349. $75 more than we were paying. talked to 2 different people from the store and said there was nothing we could do. I never would have went there if we had to pay more. I recomend not going to this store unless you want to get scammed. Never received our credits, we had to pay ATT and we are now paying $75 more a month than we were paying.
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Ross Bomber
Dec 30, 2025
5.0
Michael was fantastic to work with.
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Gloria Connor
Dec 12, 2025
5.0
Matt was so amazing. He made sure I was comfortable and helped me with everything and gave me the greatest experience. Thank you again Matt❤️