Visit our store at Wenatchee for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed; while some employees received praise for their helpfulness and friendliness, others were criticized for being rude and unhelpful.
Wait Times
Many customers reported long wait times and inefficient service, leading to frustration during their visits.
Product Knowledge
Some staff members were noted for their knowledge and ability to assist customers effectively, while others were seen as lacking in this area.
Store Environment
The store environment received mixed reviews, with some customers appreciating the cleanliness and organization, while others noted issues like noise and poor atmosphere.
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Rocio Garcia
Jan 25, 2026
3.0
If you’re in the Leavenworth area the reception will suck. The wifi will also suck.
TH
Tyson Hurd
Jan 16, 2026
1.0
0 stars. Verizon is a terrible company with terrible customer service. I am constantly calling twice a month to figure out billing issues they “fix” every time
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Dennis Burgett
Jan 16, 2026
2.0
Terrible customer service You have a 30 minute wait while 3 of them stand around chit chatting
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Trisha Roach
Jan 2, 2026
5.0
Oscar helped us today, and he is so kind and easy to work with. He answered all of our questions. As well, he was super positive!!
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Gabino Vazquez
Nov 9, 2025
1.0
I have a terrible experience with this place, the salesman was rude and make it sound like I was wasting his time just because he didn't ask the right questions when we started the interaction and I told him I wanted something different now it was my fault for not telling him what I wanted from the beginning didn't even ask me what I wanted he just assumed I wanted what he was working on it