Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Vancouver, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
397 reviews
5 stars
319
4 stars
18
3 stars5
2 stars
17
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Isaiah, Lacey, and Alyssia.
Billing Issues
Several reviews highlighted problems with billing transparency and unexpected charges, leading to frustration among customers.
Store Experience
While many customers had positive experiences, some reported feeling misled or pressured during their visits, particularly regarding upselling and hidden fees.
Management
The store manager received mixed feedback, with some customers appreciating their assistance while others criticized their handling of issues.
- CHCarmela HansenDec 23, 20255.0Great employees and very helpful
- LLLori Redinger- lilfroggiDec 16, 20255.0Went in with an issue on the phone I had owned for over 4 years. They fixed the problem but I went for an upgrade anyway. I'm so glad I did!! These guys explained everything, found me some great deals and were wonderful!
- SWSheri WhitleyNov 26, 20255.0Mary was amazing and very patient with us. She’s probably spent two hours creating a business account and we really appreciate it.
- GNGavin NewmanNov 26, 20255.0Garrett was not only an extremely down to earth employee. He was also very friendly and helpful with a first time purchaser of a new phone. Will definitely be coming back for any thing else I need.
- HWHeather WilliamsNov 21, 20251.0👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 I was thinking about changing my phone service to Verizon and I was also having a small problem with my current carrier who is not open at the time so I thought what better way to find out what kind of customer service the Verizon store near me gives them to go in and ask them a simple question and when I went in there, they were rude and cold and dismissive. Too bad they don’t have a manager that has taught them that every customer that comes into the store is a potential customer. I was definitely a potential customer and I was looking for a reason to change my phone service over to this carrier, after I see the way that the storm employees behaved towards customers that won’t be happening.
Frequently Asked Questions About Verizon
What wireless products does Victra in Vancouver offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Victra in Vancouver?
Victra is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 6:00 PM.
Can I pick up orders in-store at the Victra Vancouver location?
Yes, Victra offers in-store pickup services for customer convenience.
Which brands does Victra carry at the Vancouver location?
Victra carries Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, PureGear, and more.
What payment options are accepted at Victra in Vancouver?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra in Vancouver provide services for new lines and device upgrades?
Yes, Victra offers services such as new lines, upgrades, new devices, and accessories.
Is there free Wi-Fi available at the Victra Vancouver store?
Yes, the Victra store offers free Wi-Fi to customers.
Which nearby places can I visit around Victra for food and drinks?
Nearby, you can visit Starbucks for coffee, Pho Brothers WA and Dop Pho for Vietnamese cuisine, Taco Del Mar for tacos, and Margarita Factory for Mexican food and drinks.
Are there any nearby financial services close to Victra Vancouver?
Yes, iQ Credit Union and Lendmark Financial are nearby financial service providers you can visit before or after your Victra visit.
Where can I shop near Victra Vancouver besides the store itself?
Nearby shopping options include Hazel Dell Towne Center, Target Store Vancouver-Nw, SEPHORA at Kohl's, Payless ShoeSource, and Red Wing for shoes and fashion accessories.