Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Vancouver, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
343 reviews
5 stars
273
4 stars
15
3 stars3
2 stars
12
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members, particularly mentioning individuals like Troy, Mary, and Bug for their exceptional service.
Inconsistency
Several reviews highlighted inconsistent service experiences, with some customers reporting excellent assistance while others faced rude or unhelpful staff.
Long Wait Times
Customers frequently mentioned long wait times for service, especially during busy periods, leading to frustration.
Store Hours
Multiple reviews noted issues with the store's posted hours, with customers arriving during stated hours only to find the store closed.
Product Availability
Some customers expressed disappointment over the lack of stock for desired phones and accessories, impacting their purchasing decisions.
- CSCasey ShoveNov 29, 20255.0Very helpful and informative
- JBJared BradburyNov 24, 20251.0Be aware of this location since the 7th I've been in and out. Of the Verizon stores trying to fix the damage that this location did every location that we went to explain what happened. They kind of chuckled in disbelief and asked what location this happened at I'll show them and every time they told me that this location is a pretty shady. I feel like it's pretty bad when your own company calls you guys out at this location. Just don't go only if you want to live at the Verizon store try to fix all the issues that you had. 😤
- RMRachel MerrittNov 16, 20255.0Troy was such a pleasure to work with. He was very knowledgeable and was able to help sort out an accounting issue that occurred. He also assisted with getting a screen protector installed, and had a very contagious laugh that helped a very stressful situation!! He is a very valuable asset to your company!! Thank you Troy!!
- DPdorinda pulliamOct 3, 20255.0Both staff were so helpful, beyond what I expected! Walked out the door with new devices and a lower bill. And everything set up and running!
- BHB HAug 30, 20255.0The best customer service I have ever received from any Verizon store. Troy is very knowledgeable, listens to your concerns, and gets the job done right the first time!
Frequently Asked Questions About Verizon
What types of products can I find at Victra - Verizon Authorized Retailer in Vancouver, WA?
Victra offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection from brands like Verizon Wireless, Samsung, Apple, and more.
What services does the Victra store in Vancouver provide?
The store provides services including new lines, upgrades, and accessories sales, with knowledgeable consultants to assist guests.
What are the store hours for Victra in Vancouver, WA?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does Victra in Vancouver offer in-store pickup services?
Yes, Victra offers in-store pickup services for customers.
What payment options are accepted at Victra - Verizon Authorized Retailer?
Victra accepts payments via American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Victra store in Vancouver?
Yes, Victra provides free Wi-Fi for customers at the store.
Which nearby restaurants can I visit before or after shopping at Victra?
Nearby dining options include Ding Tea Vancouver WA for bubble tea, Makoto Japanese Buffet for sushi, Little Caesars Pizza, Subway, Taco Bell, and Boston's The Gourmet Pizza.
Are there any nearby physical therapy services close to Victra in Vancouver?
Yes, Therapydia Vancouver Physical Therapy and Majerus & Co Physical Therapy are nearby and can be convenient for customers needing physical therapy services.
What financial institutions are located near the Victra store to facilitate banking needs?
Nearby financial services include Bank of America, People's Community Federal Credit Union, and ATMs which can help customers with banking errands before or after their visit.
How can I contact the Victra Verizon Authorized Retailer in Vancouver for more information?
You can reach the store by phone at +1 360-882-1996 or via email at Info@victra.com.