Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Vancouver, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
339 reviews
5 stars
271
4 stars
15
3 stars3
2 stars
12
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being helpful, knowledgeable, and friendly, with many specific mentions of individual associates like Mary, Bug, and Kyra.
Knowledgeable Staff
Many reviews highlighted the expertise of the staff, noting their ability to resolve issues and provide valuable information.
Mixed Experiences
While many customers had positive experiences, some reported instances of poor service and unhelpful staff, indicating inconsistency in service quality.
Long Wait Times
Several customers expressed frustration with long wait times, especially during busy periods, which detracted from their overall experience.
Store Hours Issues
Multiple reviews mentioned problems with the store's posted hours, leading to customers arriving when the store was closed.
- RMRachel MerrittNov 16, 20255.0Troy was such a pleasure to work with. He was very knowledgeable and was able to help sort out an accounting issue that occurred. He also assisted with getting a screen protector installed, and had a very contagious laugh that helped a very stressful situation!! He is a very valuable asset to your company!! Thank you Troy!!
- DPdorinda pulliamOct 3, 20255.0Both staff were so helpful, beyond what I expected! Walked out the door with new devices and a lower bill. And everything set up and running!
- BHB HAug 30, 20255.0The best customer service I have ever received from any Verizon store. Troy is very knowledgeable, listens to your concerns, and gets the job done right the first time!
- APAJ PJun 26, 20255.0Amazing help getting our account fixed and properly set up. Stood on business with the call service person ensuring the account was set up, making sure they sent us a temporary password for something instead of giving a personal password on the recorded phone call and were an overall nice group of people here. Definitely coming here again. Especially if you need something done😤
Frequently Asked Questions About Verizon
What types of products can I find at Victra - Verizon Authorized Retailer in Vancouver, WA?
Victra offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection from brands like Verizon Wireless, Samsung, Apple, and more.
What services does the Victra store in Vancouver provide?
The store provides services including new lines, upgrades, and accessories sales, with knowledgeable consultants to assist guests.
What are the store hours for Victra in Vancouver, WA?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does Victra in Vancouver offer in-store pickup services?
Yes, Victra offers in-store pickup services for customers.
What payment options are accepted at Victra - Verizon Authorized Retailer?
Victra accepts payments via American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Victra store in Vancouver?
Yes, Victra provides free Wi-Fi for customers at the store.
Which nearby restaurants can I visit before or after shopping at Victra?
Nearby dining options include Ding Tea Vancouver WA for bubble tea, Makoto Japanese Buffet for sushi, Little Caesars Pizza, Subway, Taco Bell, and Boston's The Gourmet Pizza.
Are there any nearby physical therapy services close to Victra in Vancouver?
Yes, Therapydia Vancouver Physical Therapy and Majerus & Co Physical Therapy are nearby and can be convenient for customers needing physical therapy services.
What financial institutions are located near the Victra store to facilitate banking needs?
Nearby financial services include Bank of America, People's Community Federal Credit Union, and ATMs which can help customers with banking errands before or after their visit.
How can I contact the Victra Verizon Authorized Retailer in Vancouver for more information?
You can reach the store by phone at +1 360-882-1996 or via email at Info@victra.com.