Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Vancouver, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
270 reviews
5 stars
227
4 stars
8
3 stars3
2 stars
5
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Troy, Tristan, and Isaiah, highlighting their ability to resolve issues efficiently.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including rudeness and lack of acknowledgment from staff.
Professionalism
Several reviews noted the professionalism and courtesy of employees, particularly in handling customer inquiries and providing assistance.
Wait Times
Customers expressed frustration with long wait times and lack of communication during busy periods, leading to dissatisfaction.
Store Management
Some reviews indicated improvements in service under new management, while others called for scrutiny of staff behavior.
- JWJack WrightNov 12, 20255.0What can I say about my visit to the Vancouver Verizon store? Never have I been treated with such kindness and respect from beginning to end. Troy was an absolute ANGEL!! Not only did he help me reset my phone even though he was supposed to be on break he had snacks to share and even helped jumpstart my car!! I don’t know who to tell this to so I’ll tell everyone GIVE HIM A RAISE!!!
- SBSteve BuellOct 19, 20255.0Troy is knowledgeable, efficient and very helpful. He solved in 10 minutes what every other call to customer service could not. 4 months of absolute misery calling & customer service chats. Finally fixed my billing issue. ***Pro tip: never call or contact Verizon customer service on your phone. They failed me every time with every representative saying something & then wasn't accurate. Call again the following month, completely different responses, all failures. Less than zero faith in calling, chatting or texting Verizon customer service. Absolute atrocious service. Go to this location and ask for Troy.
- MMmichael meachamOct 2, 20255.0Customer service at Verizon is great! Troy made our experience easy and fun!
- JAJordan AlbrichSep 20, 20251.0I have been a loyal Verizon customer for over 15 years, since high school, and I have never experienced customer service as poor as I did at this location. When I walked in, the store was completely empty—no customers at all—yet the two gentlemen sitting at a desk didn’t bother to acknowledge me. After asking if I could sit down to discuss a phone promotion, I was helped by an associate named Ray. From the very start, Ray’s demeanor was unprofessional. He was curt, visibly annoyed, and made me feel like I was inconveniencing him simply by asking questions. When I asked whether it would be possible to upgrade to a lesser model, his literal response was, “Good luck.” That was rude, dismissive, and entirely inappropriate coming from someone representing Verizon. I made every effort to remain cordial throughout the interaction, but his attitude forced me to leave the store midway through my question. After 15+ years of loyalty to Verizon, this experience genuinely made me reconsider whether to remain a customer. This location should be scrutinized by upper management immediately. If Verizon values its customers, it cannot allow associates to treat them with such disrespect and disregard. Customers deserve professionalism, courtesy, and clear assistance—not sarcasm and contempt. I truly feel awful having to leave this review, but ai genuinely was just looking for information regarding my upgrade options.
- DWDebra WilliamsAug 30, 20255.0Troy was extremely helpful in reviewing my account and assisting me!!! 10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Frequently Asked Questions About Verizon
What products does Verizon offer at the Vancouver, WA location?
Verizon offers a full range of wireless devices including smartphones, tablets, wearable devices, mobile broadband, and accessories such as audio devices, cases, and power accessories.
Which brands are available at the Verizon retailer in Vancouver, WA?
Available brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and Mophie.
What are the operating hours for Verizon in Vancouver, WA?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Verizon in Vancouver offer in-store pickup services?
Yes, the Verizon store offers in-store pickup for orders.
Which payment methods are accepted at the Verizon Vancouver store?
Accepted payment options include American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, and debit cards.
Where is the Verizon store located in Vancouver, WA?
The store is located at 106 Grand Blvd, Suite 100, Vancouver, WA 98661, USA.
Can I find any nearby places to visit before or after shopping at Verizon in Vancouver?
Yes, nearby you can visit Urban Float for wellness and spa treatments, Thatcher's Coffee for a coffee break, or the Willows boutique for women's clothing shopping.
Are there any financial services near the Verizon store in Vancouver?
Yes, Columbia Credit Union and U.S. Bank are nearby, providing convenient banking and credit union services.
What dining options are available near the Verizon store in Vancouver, WA?
Nearby dining options include Ginger Pop for Thai cuisine, Panda Express for Chinese fast food, and SAAP Fusion Kitchen offering Asian fusion dishes.
What is the best way to schedule an appointment or service with Verizon in Vancouver?
You can use the My Verizon app or visit the quick scheduling link at https://m.vzw.com/naR38wFT?locationcode=X725301 to schedule services.