Verizon

Reviews

• CR

  Chelsea Reynosa

  4 days ago
  5.0
  Brianna at Verizon at Van Plaza was so amazing! I had an issue with trading in my phone that other stores could not help me with and when they tried they ended up erasing my new phone and telling me to go to Apple! Brianna knew exactly what to do and cleared it up in just two minutes! Super friendly and knows what she’s doing! If you need help, go see Brianna!
• BC

  BESTSERV LLC Samuel (The NO-BS HVAC Company)

  Feb 12, 2026
  1.0
  This will be the second time that I've had a bad experience at this store. Its getting a one star for a very good reason. Twice I've waited for over an hour, the first I waited in the store and had to leave after almost 2 hours, the second was tonight for over an hour. I was told I would be notified when it was my turn and that I was free to step out while I waited. Fast forward to 7pm and the store still hadn't contacted me, so I went over to see what happened. Instead of explaining, the doorman instead insisted that he couldn't have customers at the store after 7 and that "we just finished up with our last customer". No Sir, I was your last customer, the one you decided wasn't important enough. Can't believe I came back to this god-awful company. I should have know better, but maybe this will convince someone else NOT to go with Verizon.
• CJ

  Carlos Lopez Jr.

  Dec 29, 2025
  3.0
  I just switched my services over to Verizon. I like to do things on my own so i did it all online. When i phones came, they werent active so i sook out the help of their corporate store. Jaden helped me the first, second and third time i came in. I appreciate their effort to get me out the door asap, but i really felt like i was being rushed and not really listened to. I realized this after the second time i went in. All these issues are issues only they could help me with, or i would do it myself. The 3rd time i went in, i had an appointment which they didnt help me until 10 minutes after the appointment time. Even though the manager was just walking around (she was helping customers when i came in, so she could have helped me). They wanted Jaden to help me, even though in the end the manager had to help me. Jaden was trying to get me out the door saying i needed to ship my return back on my own. He got his manager and helped me. I wasnt done with needing help, but again Jaden wanted me out the store. I stood my ground and spoke slowly to make sure he understood because he kept cutting me off assuming my request. I decided to write this review after we were waiting on hold with customer service, and Jaden begins doom scrolling on his phone, slouched on the desk. Verizon. Do better.
• SP

  Sean Piva

  Dec 19, 2025
  1.0
  4 times I've been here and this is the last one. Nick got me a "great deal" to upgrade early, but ended up costing me $200 more a month. Called customer service TWICE to fix it and I'm consistently getting screwed from this "deal". Today, the last guy I talked to just called 611 on my phone and handed it to me so I had to take care of it myself again cause he was clocking out in a few minutes. No forwarding to another in-store staff. Employees who don't care points right to management who doesn't hold them accountable for their actions. If they aren't going to make commission off you, they don't want your business. 21 years I've been with Verizon and ive not had to deal with any problem like this til now. With 10 years of retail management with the best employees retention, I would clean this house so fast and hire people who actually want to do their job well and care about what their doing as if they had to be on the other side of the table.
• AP

  Aaron Poljakov

  Nov 24, 2025
  5.0
  Mark provides the best customer service, and best deals

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