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Nick, Mario, and Samantha received high praise for their exceptional customer service, being described as helpful, patient, and knowledgeable.
Staff Knowledge
Customers noted the staff's expertise in resolving issues and providing valuable information about products and services.
Store Environment
The store was frequently mentioned as clean and welcoming, contributing to a positive shopping experience.
Mixed Experiences
While many reviews were positive, there were a few mentions of unprofessional behavior and service delays.
Product Quality Concerns
Some customers expressed dissatisfaction with the quality of phones and accessories sold, citing issues with functionality.
MD
Mike Doyle
Nov 17, 2025
5.0
Mario and Nick awesome! They're great! So is Ashley!
NM
Nancy Martofel
Nov 6, 2025
5.0
Mario,Nick,Kevin all were great, and very helpful.I am still learning and will be back for more help.
KG
Kassy Gee
Oct 27, 2025
5.0
Best customer service experience I've ever had. Nicholas was very helpful and patient. I'm very tech illiterate and Nicholas took his time and helped walk me through everything and answered every question I had. Thank you so much!
BM
Brandon Mitchem
Oct 25, 2025
5.0
Nick the Cricket Ninja......This guy is absolutely awesome ππππ. Amazing customer service, extremely nice and knows his stuff. Thanks Nick we will never leave cricket because of you brother.
EC
Ethan coulter
Oct 15, 2025
5.0
I had a great experience switching my home WiFi through Cricket. The associate that helped me was Nick. He made an otherwise annoying task pain free, explained everything in great detail and was very patient. He even walked me through how to set up my modem and had me download the home WiFi app in the store. Could not have asked for a better customer service experience.