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Brand Certified

Verizon

4.4
(397 reviews)

Business Details

(360) 338-0169

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Tumwater’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Tumwater connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
5178 Capital Blvd Se, Tumwater, WA
98501, United States

Hours

Reviews

4.4
397 reviews
5 stars
320
4 stars
22
3 stars
6
2 stars
8
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Brock, Elisabeth, and Jesse.

Mixed Experiences

While some customers had excellent experiences, others reported unprofessional behavior, lack of assistance, and issues with billing and promotions.

Store Environment

The store atmosphere was generally described as welcoming, but some customers felt ignored or unacknowledged upon entering.

Technical Assistance

Several reviews noted effective technical support, with staff helping customers resolve phone issues quickly and efficiently.

Sales Practices

There were complaints about aggressive sales tactics and confusion regarding promotions, leading to dissatisfaction among some customers.
  • JC
    Joshua Courie
    3 days ago
    5.0
    Best Verizon store, thanks to my man Brock! He was very helpful and kept it real. Plus he got us as much of a discount/savings as he could. He even went out of his way to try to get our previous carrier to hurry up and transfer our phone lines, so we didn't have to be without service for very long. You want honest and truly helpful service, go check out Brock at this location. He went above and beyond and we are so grateful.
  • LB
    Linda Boyd
    Feb 10, 2026
    5.0
    If you're coming into Tumwater Verizon ask for Brock! I needed a lot of help and this young man gave me the best customer service! Very knowledgeable, kind and patient. He went above and beyond, thank you Brock!
  • MS
    Maren Saly
    Jan 11, 2026
    5.0
    Are you a boomer without millennial kids at home to help fix your phone? Great news! Chris and the Verizon store daddy, Brock are happy to help! They were friendly, knowledgeable, and made everything quick and easy. Clearly LGBTQ positive, although we’re not gay. Be sure to ask Brock about his adorable doggos. Highly recommend!
  • RS
    Richele Schoening
    Jan 8, 2026
    5.0
    We had the best customer service experience with Verizon in 20 years as customer. Brock was knowledgeable, helpful, and offered FIRST CLASS customer service. No pressure or greasy sales tactics. We felt heard and valued, go visit Brock for your Verizon service!!
  • TV
    Tanner Vespoli
    Dec 30, 2025
    5.0
    I had a great experience thanks to Brock. He was super friendly, genuinely funny, and made the whole process enjoyable instead of complicated. What really stood out was how well he understood the importance of building a real connection with the customer. He listened, explained things clearly, and never felt pushy. Brock was knowledgeable, patient, and made sure I left feeling well-informed and taken care of. If you’re looking for someone who truly cares about helping you and not just making a sale, Brock is the person to talk to. Highly recommend.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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