Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Tumwater’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.4
392 reviews
5 stars
316
4 stars
22
3 stars
6
2 stars
8
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Brock, Elisabeth, and Jesse.
Mixed Experiences
While some customers had excellent experiences, others reported issues with service quality, including feeling ignored or misled about promotions.
Store Environment
The store atmosphere received mixed reviews; some found it welcoming and pleasant, while others noted unprofessional behavior from staff.
Technical Assistance
Several reviews highlighted the staff's ability to resolve technical issues efficiently, with specific mentions of employees like Tyton and Diana.
Sales Practices
There were complaints about aggressive sales tactics and confusion regarding pricing and promotions, leading to dissatisfaction among some customers.
- RSRichele Schoening4 days ago5.0We had the best customer service experience with Verizon in 20 years as customer. Brock was knowledgeable, helpful, and offered FIRST CLASS customer service. No pressure or greasy sales tactics. We felt heard and valued, go visit Brock for your Verizon service!!
- JHJohn HofferDec 30, 20255.0Me and my girlfriend went in to get new phones and set up a joint plan. We had some issues but the nice fella in there, Brock, helped us out and really made the experience much more pleasant. Was super helpful and personable, we’d definitely recommend!!
- TVTanner VespoliDec 30, 20255.0I had a great experience thanks to Brock. He was super friendly, genuinely funny, and made the whole process enjoyable instead of complicated. What really stood out was how well he understood the importance of building a real connection with the customer. He listened, explained things clearly, and never felt pushy. Brock was knowledgeable, patient, and made sure I left feeling well-informed and taken care of. If you’re looking for someone who truly cares about helping you and not just making a sale, Brock is the person to talk to. Highly recommend.
- ARA RDec 27, 20251.0Came in today with my family hoping to get our phones upgraded. The moment we came in we felt unwelcomed with the men in dress shirts. We did not know some information on our account and they told us to go to a different Verizon. I told the person helping us to “have a good day” and was completely ignored. We had a MUCH better experience and were greeted respectfully at the Olympia location!
- RSRoy SchmidtDec 4, 20255.0Elisabeth was so great, she’s very friendly and patient, she gave us a great deal and explained everything very well! HIGHLY recommend!
Frequently Asked Questions About Verizon
What types of devices can I upgrade at the Verizon store at 5178 Capital Blvd Se?
You can upgrade Apple iPhones, Samsung Galaxy devices, Google Pixel phones, and Motorola devices at this Verizon store.
What are the store hours for the Verizon location in Tumwater?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does the Verizon store at 5178 Capital Blvd Se require appointments?
No appointments are required, but you can call to make one if you prefer.
What payment options are accepted at the Tumwater Verizon store?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Does the Verizon store offer in-store pickup for orders?
Yes, the store provides in-store pickup services.
What brands of smartphones can I find at this Verizon store?
The store carries brands including Apple, Samsung, Motorola, Google, LG, HTC, and Asus.
What wireless services and plans are available at the Cellular Sales Verizon store?
You can get Verizon Wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, and mobile hotspot services.
Which nearby dining options can I visit before or after shopping at Verizon?
You can enjoy meals at Brewery City Pizza Tumwater, KFC, Happy Teriyaki 5, Ramirez Mexican Store, Plaza Jalisco, Jack in the Box, Domino's Pizza, or Taco Bell, all close to the Verizon store.
Are there any nearby coffee shops near the Verizon store for a quick break?
Yes, S & J Caffe Express and Dutch Bros Coffee are nearby spots where you can grab coffee or smoothies.
What nearby services are available if I need additional assistance while visiting Verizon?
Nearby services include Southgate Cleaners for laundry, Vision Health for eyewear, Nails Plus for beauty treatments, and Fur Street Grooming for pet services.