Be careful before bringing your DEVICES!!
It was clear this kind of issue has happened before, especially since I was told “they won’t do anything.” So before taking your device to the Tukwila Best Buy, be aware that this is how you’ll likely be handled.
Manager: Took zero accountability and blamed the damage on my laptop being opened before I brought it in. The photos below clearly show the connector in perfect condition before it was brought in all I wanted was to replace the thermal pads with thermal putty.
Technician: Claimed the issue was just the visor and then the connector, but when I got the laptop back and inspected it myself, the damage was far worse than what he said.
Corporate escalation: Told me to take it to another shop for repair and send them the invoice, (soldering connector) even though the damage was beyond what I originally brought in.
Just to put it in perspective, you should never have to pay a shop to ever solder a connector back onto the motherboard. It being ripped off never happens. So if you want this 1 in 99 experience come here
Here’s what I found after getting it back:
• Damaged visor cable
• Damaged heat sink
• Ripped connector off the motherboard
• Fan assembly cover broken, off hard points
• Stripped fastener
• Misplaced VRAM pads (which are required without them the laptop shuts off)
Long story short everything was mishandled from start to finish. Check out the photos before and after it arrived here.
ASUS ROG Strix G15 Advantage Edition G513QY
RH
Ryan Hoke
Oct 15, 2025
5.0
Calvin diagnosed my problem in minutes! Knowledgeable, helpful, kind, and easy to talk to. Thank you!
KB
Katie Bell
Sep 20, 2025
5.0
Saved us a lot of money with the advise of not fixing a laptop that wasn't salvageable.
JD
Jeffrey Dolstad
Aug 16, 2025
5.0
I had a very bad virus in my s24 T-Mobile account help me I went into T-Mobile and he can help me I went down to Best Buy to Geek Squad this girl went through my phone fixed it in like 3 minutes. It is just like brand new, I gave her a $20 tip and would have loved to take her out to dinner. I am so happy with her The Geek Squad
RP
Rickey Perry
Aug 3, 2023
2.0
To much of a process. Just to make an appointment.
What services does Geek Squad at Best Buy provide?
Geek Squad offers tech repair, setup, and support services for various electronic devices. You can schedule service in store or online.
What are the operating hours of Geek Squad in Tukwila, WA?
Geek Squad is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Where is Geek Squad located in Tukwila?
Geek Squad is located at 17364 Southcenter Parkway, Tukwila, WA 98188, United States.
How can I contact Geek Squad in Tukwila for tech support?
You can contact Geek Squad at +1 206-574-4617 for tech repair, support, or to schedule a service appointment.
Can I book Geek Squad services online?
Yes, you can schedule Geek Squad services online via their Best Buy Tukwila store website.
Is the Geek Squad at this location currently open?
As per the provided data, Geek Squad is not closed and currently operates according to regular hours.
What types of repair services does Geek Squad offer?
Geek Squad provides repair services including cell phone repair, computer repair, data recovery, appliance repair, and television repair.
Are there other electronics or appliance stores near Geek Squad at Southcenter Parkway?
Yes, Best Buy is located nearby, offering a wide range of electronics and appliances, which complements Geek Squad's tech services.
What dining options are available near Geek Squad in Tukwila?
Nearby dining options include Vietnam House, Natalie’s Sugar Cane and Dessert, Golden Daisy Restaurant, Banh Mi Station, Dochi, Mali Thai Cuisine, goPoké, and Panda Express.
Are there any other stores nearby where I can shop after visiting Geek Squad?
Yes, you can visit stores like Party City, Boot Barn, Pier 1 Imports, Michaels, Big Lots, Bath & Body Works, Ulta Beauty, Burlington, Famous Footwear, and more for various shopping needs.