Geek Squad

3.5
46 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
17364 Southcenter Pkwy, Tukwila, WA
98188, United States

Hours

Reviews

3.5
46 reviews
5 stars
22
4 stars
8
3 stars
1
2 stars
1
1 star
14
  • PT
    peter truong
    Nov 2, 2025
    1.0
    Be careful before bringing your DEVICES!! It was clear this kind of issue has happened before, especially since I was told “they won’t do anything.” So before taking your device to the Tukwila Best Buy, be aware that this is how you’ll likely be handled. Manager: Took zero accountability and blamed the damage on my laptop being opened before I brought it in. The photos below clearly show the connector in perfect condition before it was brought in all I wanted was to replace the thermal pads with thermal putty. Technician: Claimed the issue was just the visor and then the connector, but when I got the laptop back and inspected it myself, the damage was far worse than what he said. Corporate escalation: Told me to take it to another shop for repair and send them the invoice, (soldering connector) even though the damage was beyond what I originally brought in. Just to put it in perspective, you should never have to pay a shop to ever solder a connector back onto the motherboard. It being ripped off never happens. So if you want this 1 in 99 experience come here Here’s what I found after getting it back: • Damaged visor cable • Damaged heat sink • Ripped connector off the motherboard • Fan assembly cover broken, off hard points • Stripped fastener • Misplaced VRAM pads (which are required without them the laptop shuts off) Long story short everything was mishandled from start to finish. Check out the photos before and after it arrived here. ASUS ROG Strix G15 Advantage Edition G513QY
  • RH
    Ryan Hoke
    Oct 15, 2025
    5.0
    Calvin diagnosed my problem in minutes! Knowledgeable, helpful, kind, and easy to talk to. Thank you!
  • KB
    Katie Bell
    Sep 20, 2025
    5.0
    Saved us a lot of money with the advise of not fixing a laptop that wasn't salvageable.
  • JD
    Jeffrey Dolstad
    Aug 16, 2025
    5.0
    I had a very bad virus in my s24 T-Mobile account help me I went into T-Mobile and he can help me I went down to Best Buy to Geek Squad this girl went through my phone fixed it in like 3 minutes. It is just like brand new, I gave her a $20 tip and would have loved to take her out to dinner. I am so happy with her The Geek Squad
  • RP
    Rickey Perry
    Aug 3, 2023
    2.0
    To much of a process. Just to make an appointment.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy provide?

Geek Squad offers tech repair, setup, and support services for various electronic devices. You can schedule service in store or online.

What are the operating hours of Geek Squad in Tukwila, WA?

Geek Squad is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.