Best Buy

Reviews

• GN

  Giselle Navarrete

  Nov 16, 2025
  1.0
  The shelves are a mess. The items were all misplaced and I wasted my time having to go back and forth with the employee. I also had to ask 3 employees for someone to finally help me find the item I saw online which I couldn’t buy because the User interface is messed up. I clicked my cart to purchase the items and it wouldn’t bring me to complete the purchase and instead showed 4 useless options and irrelevant information(As seen in the picture)This is because they choose to implement AI into it and now I have to download the app to buy online which I WONT BE DOING. HORRIBLE FIX IT.
• CC

  Christian Cone

  Nov 15, 2025
  1.0
  Terrible service from a home theater employee John he greeted me very rude and I asked him a question and he got really defensive because I wanted to get a insignia tv and told me I should get another tv instead
• MC

  Michelle Anne Crisafi

  Nov 14, 2025
  5.0
  I gave 5 stars solely for the reason of the amazing customer service I was shown by the man that helped me. His name was Paul and he was the first person I've dealt w in a setting such as this in forever where I walked away feeling as if I just made a big purchase (for me) from a friend! I had purchased my dashcam online, so when I got there it was Paul who I interacted w and no one else. So, this 5 star review is for him!
• MM

  M

  Nov 8, 2025
  1.0
  Recibí dos iPhones con gran capacidad de almacenamiento y me dijeron que serían gratis. Luego, cuando intenté cancelar el pedido debido al precio, me dijeron que no podía cancelarlo hasta que los teléfonos llegaran a mi casa. Angel, de AT&T, me dijo que los teléfonos estaban agotados, pero cuando consulté con Best Buy, me confirmaron que sí los tenían en stock.
• PT

  peter truong

  Nov 2, 2025
  1.0
  Be careful before bringing your DEVICES!! It was clear this kind of issue has happened before, especially since I was told “they won’t do anything.” So before taking your device to the Tukwila Best Buy, be aware that this is how you’ll likely be handled. Manager: Took zero accountability and blamed the damage on my laptop being opened before I brought it in. The photos below clearly show the connector in perfect condition before it was brought in all I wanted was to replace the thermal pads with thermal putty. Technician: Claimed the issue was just the visor and then the connector, but when I got the laptop back and inspected it myself, the damage was far worse than what he said. Corporate escalation: Told me to take it to another shop for repair and send them the invoice, (soldering connector) even though the damage was beyond what I originally brought in. Just to put it in perspective, you should never have to pay a shop to ever solder a connector back onto the motherboard. It being ripped off never happens. So if you want this 1 in 99 experience come here Here’s what I found after getting it back: • Damaged visor cable • Damaged heat sink • Ripped connector off the motherboard • Fan assembly cover broken, off hard points • Stripped fastener • Misplaced VRAM pads (which are required without them the laptop shuts off) Long story short everything was mishandled from start to finish. Check out the photos before and after it arrived here. ASUS ROG Strix G15 Advantage Edition G513QY

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