Best Buy

Reviews

• AH

  Abi Herrington

  2 days ago
  2.0
  Nice store but I searched long and hard comparing different charging cords and finally settled on a 3 pack because the price was right. When I went to check out they charged me almost double. I told them it was the wrong price and they could go check the shelf because all of them were there but the guy just said he didn't need to go see and the price was ringing up what it did and I could take it or leave it. I was pissed. Isn't this illegal or something? I wouldn't have gotten this one if I had known the real cost. Not really happy with guys attitude even if he really had no choice. At least be interested in fixing it!
• JG

  Jason Girnus

  Dec 30, 2025
  3.0
  This place is hit or miss. Sometimes it feels understaffed, other times the employees seem unsure of expectations. There needs to be clearer direction from management that customers come here for assistance and advice. If you’re going in looking for help, it’s about a 50/50 chance you’ll actually get it. I recommend doing your research beforehand and knowing exactly what you need before you go.
• BS

  Bella Samian

  Dec 22, 2025
  1.0
  I was lied to TWICE in this store, mislead to open a credit card. I went there yesterday, 12/21/25, wanted to buy an UNLOCKED iphone 17, i asked an employee to help me out and she said yes (the first lie, they don’t sell unlocked iphone 17s). Then i saw the promotion for the credit card, 20% off the first order. I asked the employee to help me out with opening the card. She wasn’t able to do it, she’s very young, 19-20 yo, said on her badge joined the team on 2025. No hard feelings towards her. She asked an older Asian lady, maybe the lead?, to help with the credit card. I specifically asked her if the 20% off can be used till 12/25 and she said YES! After being in the store for 40+ minutes and opening the credit card, they tried to order me the iphone, they both couldn’t do it so they brought in another employee (Maryam) where she said they don’t sell unlocked iPhone 17s for years after it’s released!!!!!! So this whole thing could’ve been avoided from the beginning. I was very frustrated but I used to work retail myself so I understand the pressure, I didn’t say anything and left the store. Less than 24 hrs after opening the card I decided to go to another store (this is the next day) to buy a MacBook, cause i have the 20%. I drove 20 minutes to a store, wasted everyone’s time to get me the laptop, at the checkout they tell me the discount is only 5% because it’s not the day of opening the card?!?!?!?! So imagine my disappointment and frustration when my time, my credit score and energy was wasted on a useless credit card because this store’s employees are liars as far as I’m concerned. Called to talk to the manager, couldn’t get through so No accountability whatsoever. Very disappointing and I couldn’t even get an explanation.
• PP

  primeland

  Dec 21, 2025
  1.0
  🫵(Never buy from Tukwila wa Best Buy store)When the television was opened and powered on for the first time at home, it immediately displayed a vertical line and an unstable, shaking image. The TV has never functioned properly and was clearly defective on arrival. I have photo evidence documenting this issue. When I returned to the store requesting a return or exchange, the request was denied. Store management stated that security camera footage showed two televisions placed in my vehicle, with one TV positioned on top of the other. Based on this, they concluded the damage was my fault. This conclusion is incorrect and unfair for the following reasons: 1. The defective television was the one placed on top, not the one on the bottom, as we clearly explained to store staff. 2. The store has no evidence proving which television was damaged, only an assumption. 3. Large-screen TVs are highly sensitive, and internal panel failure can occur even with minimal pressure or manufacturing defects. 4. A product that fails immediately upon first power-on is considered Dead on Arrival, regardless of transport assumptions. The fact that the second television works does not prove that this television was not defective at the time of sale. Denying responsibility based on speculation rather than proof places an unreasonable burden on the customer and contradicts standard retail practices for defective merchandise.
• MP

  Melanie P

  Dec 21, 2025
  5.0
  Rebecca is a gem. We are writing this review because we are so appreciative to Rebecca. We hope she, as well as her superiors at Sony/Best Buy see this review, using it to recognize her for her exceptional service, knowledge in consumer electronics. It is easy to see Rebecca’s passion for her position as she answered so many technical questions for us with detail, examples, comparisons with time, patience. My partner & I were able to understand the key components for optimal viewing, navigating us to our best match based on our aesthetics, needs, while enjoying the process! (SHE made the whole experience enjoyable, when we were actually on the verge of a disagreement from the stress of spending money.) It was refreshing to talk with professional genuinely personable, enthusiastic, striving for customer satisfaction. After months of visiting a competitor store, Rebecca solidified our search for the perfect model, price when looking for our upgrade. I hope Best Buy/Sony recognize her as a leader, amidst the intense competition among stores, particularly around the holidays when humans are stressed out, tired.

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