Best Buy

Reviews

• AH

  Alex H.

  Feb 28, 2026
  2.0
  Best Buy paid membership. Spending anywhere from 3-5K a year here. Asked a few of the people standing around chatting for help and they said they'd send someone over. Looked at products waiting for help and asked a couple more times while waiting for 40 minutes. After nobody came I went to the counter and just asked to buy some items I could not find the location of. They said they'd send some help to the department. When I explained the situation they kindly offered to go find the items for me. Great. I walked around the nearby section while waiting looking at products. Came back to the counter to find them and a few other employees huddled around saying mean things about someone who spent an hour plus trying to spend $700. If this is the quality of service one can expect then I think having half as many employees on staff would be better for customers. At least I wouldn't find them huddled around talking about me. I've shopped in different countries before and the quality of service and hospitality is night and day. These people don't know how lucky they are to have such a laid back job. So I've thought about it and I'm going to return everything I baught yesterday and cancel my memberships. I can order things online from other trustworthy vendors. P. S. I don't have any social media accounts and it looks like that is the only way to contact support about my experience...
• ST

  Sam Ta

  Feb 18, 2026
  5.0
  The team at Best Buy Tukwila — Kameron, DJ, and Long — truly went above and beyond for me. They took extra care to protect my KitchenAid oven and microwave combo with additional wrapping and handled it like it was their own. They also helped carefully load it into my van, making sure everything was secure and safe. That level of attention, teamwork, and customer care is rare these days. I genuinely appreciate the extra effort and professionalism. Thank you again, Sam
• TW

  Troy Whitney

  Feb 8, 2026
  1.0
  Extremely disappointed with Geek Squad at Best Buy. My son dropped his laptop off for repair and it took weeks to get it back. When he finally picked it up, he later realized the computer was not actually put back together. The bottom cover was not secured. This laptop does not just use screws. It requires threaded sleeves or inserts plus the correct screws to hold the bottom chassis together. Those parts were not installed. As a result, the computer could not be properly reassembled. When he brought the laptop home, it became obvious the repair was incomplete. Because of normal schedules and availability, it took close to 30 days before we were able to bring it back in person. At that point, Geek Squad told us the missing parts had been thrown away and that they would not take responsibility because too much time had passed. It is hard to understand how a computer can be returned to a customer without the required hardware to physically hold it together, and even harder to understand how the missing parts were discarded without any documentation or follow up. This has turned into a huge and unnecessary headache and cost us significant time and effort to resolve a problem that should never have happened. For a service that presents itself as professional and trustworthy, this experience was unacceptable. I would strongly caution anyone considering Geek Squad for laptop repairs to think twice.
• PD

  Pixel Device

  Feb 7, 2026
  1.0
  They do not support their products. You have to go to the manufacturer and do it though them. Making the whole point of purchasing in person pointless. Just buy it online. You're getting no convenience in them taking their mark up.
• NN

  Nam Nguyen

  Feb 6, 2026
  3.0
  As far as an electronics store goes - Best Buy is one of the only options to shop from. So for there to be comparison it's hard to do so. So when one goes to a Best Buy, I would expect a level of service of professionals and experts to guide folks through the process of product selection. I go to this Best Buy because it's the closest to my home but any and every time I go, finding help isn't always easy. And the only people who seem to know much about anything is the computer department. And the folks that work in car audio. And the cell phone folks. Outside of that - TV folks, 3D printers, speakers, appliances etc; either don't know or don't care. When asking for help it's very generic answers or general personal opinions. This wasn't always the case but it is what it is. I'd say it's a matter of company hiring process and training that creates this experience. So go, here and buy what you need - but do your research first and choose accordingly, just don't expect a lot of clarity or help.

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