Business Details
4009 Tacoma Mall Blvd, Tacoma, WA
98409, United States
Certified by Verizon • Feb 22, 2026
(253) 475-8639
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/washington/tacoma/tacoma-201556
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Tacoma for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
786 reviews
5 stars
421
4 stars
119
3 stars
67
2 stars
44
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were criticized for being condescending, unhelpful, or dismissive.
Wait Times
Many customers reported long wait times, even with appointments, leading to frustration and dissatisfaction.
Sales Practices
Several reviews highlighted concerns about aggressive upselling tactics and misinformation regarding promotions, leading to customer distrust.
Store Environment
The store environment received mixed reviews; while some found it clean and welcoming, others noted inefficiencies and a lack of professionalism among staff.
- JMJeannine MonuteauxFeb 12, 20261.0Absolutely disrespectful and condescending. Worst customer service.
- ARAlexa De Los ReyesJan 6, 20265.0I had a great experience working with Les—he was extremely knowledgeable and, most importantly, very patient throughout the entire process. Switching back to Verizon from another carrier can be stressful, but he made it smooth and reassuring. The entire staff was welcoming, accommodating, and friendly, which made the experience even better. I’m truly relieved I made the switch back and highly recommend this location to anyone considering Verizon.
- RMRiley McKeeDec 26, 20251.0I came in to upgrade from an iPhone 12 Pro Max to an iPhone 16 and was immediately told that choosing the base model would be a “downgrade” unless I went with the 16 Pro Max. I’m well aware of the differences between the models, but the way this was communicated came across as condescending. As someone who works in sales, this felt like a poor and ineffective attempt at upselling and took away from what should have been a straightforward upgrade experience.
- BCBonnie ClintonDec 14, 20251.0Not impressed with instore help. Bought brand new phones and they can’t even help set them up without a charge.
- ASAshley SmithNov 22, 20251.0We are no longer verizon customers because of the poor customer service at this store. We immediately left and opened an account with a different carrier.
Frequently Asked Questions About Verizon
What brands of smartphones does the Verizon store in Tacoma offer?
The Verizon store in Tacoma offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands like Motorola, Kyocera, and TCL.
What are the Verizon Tacoma store's operating hours?
The Verizon store in Tacoma is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What payment methods are accepted at the Verizon store?
Verizon in Tacoma accepts various payment methods including checks, debit cards, and mobile NFC payments. They do not require cash only.
What services does Verizon Tacoma provide for businesses?
Verizon Tacoma offers business cell phones, business mobile hotspots, business tablets, and business laptops along with mobile, wireless internet, and voice plans.
Can I schedule an in-store appointment at Verizon Tacoma?
Yes, you can schedule an in-store appointment at the Verizon Tacoma store either online or through their My Verizon app.
What shipping and pickup options does Verizon Tacoma offer for online orders?
Verizon Tacoma offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Is the Verizon store in Tacoma located near any popular restaurants?
Yes, the Verizon store is near popular restaurants like Red Robin Gourmet Burgers and Happy Teriyaki, great spots to visit before or after your shopping trip.
Are there other mobile phone repair services near Verizon Tacoma?
Yes, uBreakiFix, a mobile phone and electronics repair store, is located nearby and can assist with device repairs not handled in-store by Verizon.
What are some nearby shopping options customers can explore after visiting Verizon Tacoma?
Customers can visit nearby stores like Half Price Books for books and media, Batteries Plus for electronics, or Shoe stores like Sole Perfection Shoes and Saucony.
What languages are supported at the Verizon Tacoma store?
The Verizon store in Tacoma supports English and Spanish languages for customer service.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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