Many customers praised the staff for being friendly, professional, and compassionate, especially during difficult situations.
Wait Times
Several reviews mentioned long wait times for appointments, with some customers expressing frustration over delays.
Pricing Concerns
Customers frequently noted that the prices for services were high, with some feeling that costs were not justified by the care received.
Quality of Care
Overall, many reviews highlighted the quality of care provided to pets, with specific mentions of thorough examinations and effective treatments.
Communication Issues
Some customers reported poor communication regarding appointment requirements and billing, leading to dissatisfaction.
CC
Cinnamon
Nov 15, 2025
1.0
It has 3 stars for a reason. This vet literally only cares about money and I'm not surprised because it's a FOR PROFIT vet so obviously the more profit they make, the richer they get. These vets will push you into unnecessary testing and unnecessary medication for your pet just so they can make a quick buck and HEY maybe it'll make your pet NOT get better just so you have to go back and spend EVEN MORE money. It's a game to them. They don't care about the wellbeing of your pets at all. It's all a facade
YR
Yon Rowe
Nov 15, 2025
5.0
Such a great place! Staff is amazing from receptionists to techs to vets! Thorough, no judgement for selecting treatments, personal follow-up phone calls, etc.
they are open late and on Saturdays which is crucial for me. plus they have after hours emergency!
I have used them regularly since I moved to Tacoma three years ago.
Highly recommend!
VW
Valerie Williams
Nov 10, 2025
5.0
Today was the hardest day of our family members lives. Our sweet, dedicated, smart, loving dog, Jay, earned his wings. Our hearts are broken but filled with joy knowing our little love is in God's loving arms now.
The staff at VCA Pacific Animal Hospital went way above and beyond to provide a peaceful, loving environment to send our baby home in. Each and every one of them showed sincere love and caring souls making the journey today much better. I would recommend them to anyone who wants a loving place to care for their sweet fur babies 🐶🩵🐶🩵🐶🩵🐶🩵🐶🩵
KC
Kaiya Cooper
Oct 23, 2025
1.0
Honestly will not be back. This has been the second check-up my cat has had. Both times, the vet was never on time. Today his appt, was for 6pm, they called me to bump it to 5:30pm. I ended up getting called back at 6pm & not 5:30pm. Very unprepared & understaffed if you ask me. The first time, I didn’t get called back until 20 minutes after my appointment time. If you have actual places to be after your vet appointment, don’t schedule here because it’s never on time.
Not to mention, everything is a money grab. I was supposed to receive my estimate in the actual room, but that never happened until I was up at the front desk checking out. Very disappointing both times.
The claim to have reached out, I have not received any phone-call or voicemail. The only thing I have received was to rate my experience via email. This place is a huge money grab with unprofessional staff. You’re better off going to a mobile vet!
KK
K Kau
Sep 26, 2025
5.0
I took my cat in today for treatment. The staff was very friendly and extremely professional. They were just great.
Moreover the veterinary technician Christina was super helpful and very thorough in her examination. I really appreciated her taking the time to listen to all the symptoms my cat had. I also appreciated her going over the bill with me at the end. She was very professional and very helpful and I really appreciated it. She should be commended.
The vet herself was excellent as well she listened to all my concerns. She was very patient and she was very gentle and caring with my cat. She also was very understanding with his hiding and basically being uncooperative.
There are many good vets in this town. And I have used several. These folks are very very good and they are my veterinarian of choice.
Not only do they provide great service but they are very easy on the budget.
Frequently Asked Questions About VCA Pacific Avenue Animal Hospital
What types of animals does VCA Pacific Avenue Animal Hospital treat?
The hospital provides care for aviaries, cats, dogs, exotics, pocket pets, and rabbits.
What are the operating hours of VCA Pacific Avenue Animal Hospital?
They are open Monday through Saturday from 7:00 AM to 7:00 PM and closed on Sundays.
What types of veterinary services are offered at VCA Pacific Avenue Animal Hospital?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, disease treatment, flea and tick control, general care, heartworm treatment, internal medicine, medications, parasite control, wellness exams, spay and neuter, vaccinations, and weight loss programs.
Is VCA Pacific Avenue Animal Hospital accredited and by which association?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Where is VCA Pacific Avenue Animal Hospital located?
It is located at 10234 Pacific Ave, Tacoma, WA 98444, United States.
Does VCA Pacific Avenue Animal Hospital offer any promotions for new clients?
Yes, new clients can get a Free First Exam coupon by visiting their website.
How can I contact VCA Pacific Avenue Animal Hospital by phone?
You can reach them at +1 253-537-0241 (local phone) or +1 253-948-0740 (main phone).
What nearby shopping centers and antique stores are close to VCA Pacific Avenue Animal Hospital?
Nearby places include Pacific Antiques Mall and Leshera furniture and antique store, which customers might visit before or after their pet's appointment.
Are there beauty and spa options near the animal hospital for pet owners?
Yes, nearby options include Snatchmeup Tacoma, Athena Nails, Hee's Best Fades & Haircuts, African Braids By Jenny, KD Nails, Shades of Beauty, Everything Hair & Skin Salon, and OTTO Threading Salon.
Can customers easily find automotive services near VCA Pacific Avenue Animal Hospital?
Yes, nearby automotive services include Autobros Car Detailing, Hub Cap City for repairs, Dingo's Tire Shop for tires and oil changes, and Drive Lambo for car rentals.