Best Buy

Reviews

• MB

  Marie Bronner

  6 days ago
  2.0
  I had the same experience that a few other customers noted in their reviews: a lack of employees available for customer service. I spent 20 minutes waiting in the car audio section and no one was available to help me. I asked twice for help, no one was sent my way. I thought one employee was going to help me because he was walking my way but he gave me peace signs with both hands and walked the other way. The guy at the door said there were only three employees available to help the entire store. Giving two stars because they had products that I wanted to purchase and have installed, but was unable to get help.
• BC

  Brian Conner

  Apr 4, 2026
  1.0
  SCAM ALERT🚨 Best Buy routinely sells items they don’t have in their inventory; they provide a fake pickup or delivery date; and then they keep your money until you do something about it. If you call them for support, forget about it! To quote Best Buy’s call center: “No, we don’t make things right for our customers; that’s just not something we do at Best Buy. Sorry, but I do understand your frustration.” Skip Best Buy, skip the hassle.
• DH

  Dinna Ho

  Mar 18, 2026
  1.0
  Family and I went into Best Buy Wednesday March 18th at around 4pm and were followed throughout the entire store. We don’t steal, we’re well off. We’ve got 5 kids and a huge 3 seat stroller as we have twins and a 1 year old. We’re colored people and I guess they saw us as thieves. It was quite uncomfortable especially during checkout as they had a large amount of people stand around the registers and entrance area when we got to checkout.
• LC

  Leon Cantor

  Mar 13, 2026
  5.0
  The security guard at the time I went to pickup my XBOX was definitely not somebody meant to be in security and definitely not trained. But the service and employees are great and got me my online Xbox series X order to me quickly and at the right time while following FBI orders about when the right time would be to arrange for pickup. I also ordered once or twice on DoorDash and always got the products I wanted in a timely manner! Thank you Best Buy Tacoma
• A

  안나리처드

  Mar 8, 2026
  1.0
  I had a very disappointing experience at the Best Buy in Tacoma (2214 S 48th St). In particular, the issue was the way a store manager named Floseta Misailegalu treated us. My husband and I were planning to purchase about $8,000 worth of appliances, including a refrigerator, dishwasher, range, microwave, washer, dryer, and pedestals, and we actually visited the store twice over the weekend. The appliance associate who helped us, Angel, was very professional and helpful. The problem began when we were reviewing the LG promotion offering up to $800 off when purchasing multiple appliances along with a $100 price match on the dishwasher. The discounts shown in the system appeared as small amounts spread across different products, which made it difficult to understand how the promotion was actually being applied. So we simply asked for a clear explanation of how the discount was being applied. For a purchase of this size, asking to understand the pricing structure is a very reasonable request. However, when the manager arrived, she did not greet us and immediately dismissed our question by saying that the system could not show those details. While my husband was explaining the promotion and continuing the discussion, she turned her head away and looked elsewhere during the conversation, which came across as extremely rude and dismissive. When I told her that her attitude felt disrespectful, she claimed that I was yelling, abruptly ended the transaction, told us to leave the store, and even called security. However, the security officer checked the situation and took no action. At that time, we were simply expressing a complaint about her attitude, and we do not believe our behavior was threatening in any way. If the situation had truly been threatening, security would have escorted us out of the store. From our perspective, calling security felt like an exaggerated response intended to cover up her own rude behavior. To be clear, price was not the issue. We were fully prepared to complete the purchase at that moment. However, after experiencing the manager’s attitude, we no longer wanted to proceed with the purchase at that store. We eventually left and went to Home Depot, where we purchased the exact same appliances and completed the $8,000 purchase there. They clearly explained the promotion and pricing structure. Best Buy did not lose this sale because of price. They lost it because of the manager’s behavior toward customers. Customers have plenty of other options, including LG authorized retailers and other competitors that offer price matching. It was also surprising that there is not even a clear email channel to submit a complaint. This gives the impression that customer feedback is not taken very seriously. Through this experience, I believe I now understand why the manager treats customers with that kind of attitude. It is because there is not even a proper channel for customers to file complaints. I will not be returning to this store again.