Business Details
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VeterinariansVeterinary Clinics & HospitalsVeterinarian Emergency ServicesPet GroomingPet Boarding & Kennels
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA North Division Animal Medical Center
8714 N Division St, Spokane, WA
99218, United States
Hours
Reviews
3.9
352 reviews
5 stars
214
4 stars
41
3 stars
13
2 stars
18
1 star
66
What are people saying?
AI-generated from recent customer reviews
Staff Competence
While some customers praised the staff for their kindness and compassion, others reported issues with inexperienced or rude staff, particularly during critical moments.
Pricing Concerns
Many reviews highlighted the high costs of services, with several customers feeling overcharged or misled about pricing, particularly regarding the 'free first visit' and additional fees for follow-up care.
Customer Service
Feedback on customer service was mixed; some praised the front desk staff for their friendliness, while others reported poor communication and unhelpful attitudes from receptionists.
Quality of Care
There were positive remarks about the quality of care provided to pets, especially in emergency situations, but several customers expressed dissatisfaction with the diagnostic processes and treatment recommendations.
Facility Environment
The clinic was generally described as clean and welcoming, with some customers appreciating the environment, although a few noted issues with wait times and scheduling.
- CBColton ButcherOct 17, 20251.0Dog had to have emergency surgery on Monday in two days time a huge lump was on her side so I took her in and they said they would have to charge me again for another exam fee because that has nothing to do with her surgery the Tangerine size lump that mysteriously popped up two days after surgery had nothing to do with them
- JFjenna flerchingerOct 13, 20255.0This was my first time at this vca location. The veterinarian and vet techs were incredible. My dog is a very anxious girl and they made her very comfortable and I trusted them to treat her without me in the room. The front desk was also very helpful and friendly. Will 100% be coming back!!!
- MKM KSep 30, 20251.0Front desk staff were amazing but the prices for services were insane and the vet tech and vet didn’t seem to be very experienced in fear free care. They also had me waiting in an empty lobby typically for 20 minutes past my appointment time (or close to it every single time I went in). I’d even hear the receptionist tell someone if they were 7 minutes late they’d have to reschedule and it made me laugh a little because if they followed their own policy I’d be owed a lot of late fees. To clarify these were also mid morning appointments in the middle of the week and nobody else came or went from the lobby except one cat. Either they aren’t staffing properly or they just are being lazy about start times.
- MMMeredith MorrowSep 16, 20255.0I found a dog that was in the middle of a busy street and this was the 3rd place that I went to as a safe place to drop him off. Everywhere else that I went to couldn't take him and I have 3 dogs at home so I wasnt able to take him either. They technically werent allowed to take him. After the staff members and I were calling different places, resources, with no luck. The staff members graciously took the dogs off my hands to make sure he had a safe place to stay. I would trust them with my 3 dogs, and if I lived in town I would be going to them.
- BCBee CharmerAug 29, 20252.0Be aware, from what I’ve read via Google a vet cannot force you to buy prescriptions from them, it’s against the law. VCA charges 2-3 times more than what you can buy pet meds for online and a local pharmacy (yes Walgreens & Safeway and others sell pet meds). Plus I had a 30% off at Chewy.com which made my $150 prescriptions at VCA less than $40! When I asked for the RX’s for my pet the tech was a little shady and didn’t release them to me, when I called to ask again I was told to fill them and they “might be approved” at another retailer. The front staff and vet tech were all very nice regardless of the shadiness with the prescriptions.
Frequently Asked Questions About VCA North Division Animal Medical Center
What are the operating hours of VCA North Division Animal Medical Center?
The center is open Monday through Friday from 7:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
Which types of pets does VCA North Division Animal Medical Center care for?
They provide care for cats, dogs, exotics, pocket pets, and rabbits.
What veterinary services are offered at VCA North Division Animal Medical Center?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, nutrition, disease treatment, flea and tick control, general and preventive care, vaccinations, spay and neuter, and more.
Is VCA North Division Animal Medical Center accredited by any professional associations?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Where is VCA North Division Animal Medical Center located?
It is located at 8714 N Division St, Spokane, WA 99218, United States.
Does VCA North Division Animal Medical Center offer any special promotions for new clients?
Yes, new clients can access a Free First Exam coupon on their website.
How can I contact VCA North Division Animal Medical Center?
You can call them at +1 509-467-5230 (local) or +1 509-703-5013 (main phone).
Are there any pet grooming services near VCA North Division Animal Medical Center?
Yes, Excel Grooming Salon is nearby and offers pet grooming services.
What nearby places can I visit for coffee before or after my visit to VCA North Division?
Dutch Bros Coffee, a local café and coffee shop, is close by for a convenient coffee break.
If I need auto parts or services while visiting VCA North Division Animal Medical Center, where can I go?
O'Reilly Auto Parts and Country Homes Auto Service are nearby for automotive parts and services.