Best Buy

4.0
2996 reviews
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Business Details

9970 N Newport Hwy, Spokane, WA
99218, United States
(509) 467-9656
https://stores.bestbuy.com/wa/spokane/9970-n-newport-hwy-362.html/?ref=NS&loc=ns100
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
9970 N Newport Hwy, Spokane, WA
99218, United States

Hours

Reviews

4.0
2,996 reviews
5 stars
1,468
4 stars
775
3 stars
356
2 stars
139
1 star
258

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, others reported poor service and difficulty in getting assistance.

Product Knowledge

Several customers highlighted the staff's knowledge and expertise, particularly in electronics, which contributed positively to their shopping experience.

Store Experience

Customers appreciated the store's cleanliness and organization, but some noted issues with product availability and the need for more staff on the floor.

Delivery Issues

Multiple reviews mentioned problems with delivery services, including delays and poor communication regarding orders.

Return Policy

Customers expressed frustration with the return policy and warranty issues, citing difficulties in processing returns and receiving accurate information.
  • KS
    kevin Seals
    2 days ago
    1.0
    After spending thousands of dollars in here. I was treated like I was stealing. The district GeekSquad manager had me trespassed for a year. Be cause I requested Warranty work on my desktop computer and it was 3 days out of warranty because they could not get us in before the time. It was brought in and "Looked at" to find out the service department sends it out for checking. Not once but twice with us being told they still didn't know what the problem is. We KNOW what the problem is. I build computers. They never opened it up. Never tested the 2 obvious possible problems. And because I called them on it they called the police and said he wanted me trespassed because he "Felt" threatened by me! No one else felt threatened. Never raised my voice or moved from my spot. I wonder if corporate trains the district managers to handle the problems this way? Well between corporate, The BBB and Washington state AG i guess we will see.
  • JA
    John Ashley
    Nov 11, 2025
    5.0
    Greeter at front door was extremely helpful in finding the otem we needed. The store was clean and stocked well. Will definitely go again if needing something electronic.
  • SH
    Steve Hersey
    Nov 5, 2025
    2.0
    Called and asked about repairs for my DVD player and they said "sure we do that in store." Made an appointment and brought it in and they tell me that they don't work on those.
  • SL
    shawn leal
    Oct 30, 2025
    5.0
    Area customer service was exceptional with my laptop purchase. Advised me of all my options available.
  • CM
    Cheryl Maiola
    Oct 23, 2025
    5.0
    The gentleman there helped me to understand what I needed. He was excellent at explaining that I don't need a $200 receiver box for the antenna I bought. I appreciate his honesty. He was polite to my service dog and I.
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Frequently Asked Questions About Best Buy

What are the store hours for Best Buy at 9970 N Newport Hwy, Spokane?

Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.

Does this Best Buy location offer curbside pickup?

Yes, Best Buy offers curbside pickup services at this location.