Apple River Park Square

Reviews

• SC

  Sonja C

  3 days ago
  5.0
  This review is for Karen at the Genius Bar. Karen, thank you for having my best interest at heart. You got resolution when others failed. Part of the reason for this is your willingness to do a deeper dive into diagnosing the issue(s). A lot of that is skill: active listening, effective questioning, technical knowledge, and more but part of it is a thing you can't teach: caring. Thank you for that part: the caring thing. I appreciated the excellent customer service you provide me.
• LL

  Leatherface426

  5 days ago
  5.0
  Was nervous i wasn't going to be able to fix my phone but they fixed it up no problem super nice people in there that helped me 100% of the way took less then an hour and my problem was solved remember people get a battery replacement every few years it'll make your old phone feel like new
• KB

  Kelly Brown

  Feb 25, 2026
  1.0
  Calling in to the local Spokane store will never get you there. A national person comes on after waiting 20 minutes. Such bad service from a AI voice.
• JB

  Jonathan Bowman

  Feb 17, 2026
  1.0
  Apple has chosen to keep iMessage inside its own walled garden. That directly blocks full compatibility with PCs. Without public APIs, outside companies cannot build proper messaging tools. So Phone Link ends up feeling like a demo instead of a solution. The restrictions are policy driven, not capability driven.
• KC

  Kevin Caputo

  Feb 15, 2026
  2.0
  Quick to ask if i need help super slow to actually help. Was ready to buy, one guy pawned me off to someone else who completely ignored me… stood there with his back to me so I walked out…