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Brand Certified

Verizon

4.3
(230 reviews)

Business Details

(509) 928-1513
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Spokane Valley, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
9321 E Montgomery Ave., Spokane Valley, WA
99206, United States

Hours

Reviews

4.3
230 reviews
5 stars
176
4 stars
13
3 stars
7
2 stars
4
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being rude or unprofessional.

Billing Issues

Numerous customers reported unexpected charges and billing errors, often linked to misleading sales tactics.

Store Experience

While some customers had positive experiences with staff and found the store efficient, others faced long wait times and unresolved issues.

Sales Practices

Several reviews highlighted unethical sales tactics, with customers feeling misled about promotions and service agreements.
  • JL
    Jonathan Lehman
    4 days ago
    1.0
    I've been a Verizon customer for 10 years. Went in there to target in my phone for a promotional credit. The guy made unapproved changes to every single device on our account. Charged us $400 and then our next bill was $700!!! I called Verizon directly and they were very upset. He added tons of up charges to our account. Charged me for international travel and hotspot. NEVER go to this store. The employee and manager has been reported to corporate. Go to ANY other Verizon store but skip these scammers.
  • KP
    Kam Parker
    Feb 8, 2026
    5.0
    VERIZON NEED I SAY MORE
  • MD
    Megan Donaglia
    Dec 31, 2025
    5.0
    Thank you Tristan for being so helpful, Verizon would benefit for having more people like you!
  • SW
    Stacy Wheeler
    Dec 20, 2025
    5.0
    Dennis, and Mikey were very helpful and they had great customer service.
  • A
    рома зощак
    Dec 17, 2025
    1.0
    Ужасные сотрудники, которые абсолютно не компетентны, ничего не могут сделать. Хотели поменять свои старые телефоны на новые, заказали, телефоны пришли. Но потратив 3 дня в этом магазине, у них возникали миллион проблем и мы снова и снова пытались это сделать. Вконце концов они сказали что это не возможно. При этом они поменяли без нашего ведома все тарифи, подключили кучу функций и нам пришел счет в 2 раза дороже. Еще раз -без нашего разрешения. Зачем такие сотрудники?

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