Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Spokane Valley, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
433 reviews
5 stars
344
4 stars
24
3 stars
10
2 stars
11
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Tyrone, Konnor, and Gabriel.
Sales Pressure
Some reviews indicated concerns about aggressive upselling tactics, particularly towards vulnerable customers, leading to dissatisfaction.
Technical Assistance
Several customers reported positive experiences with staff assisting in phone setups and troubleshooting issues, although there were instances of inadequate support.
Billing Issues
Multiple customers expressed frustration over billing errors and lack of resolution regarding promotional offers, leading to overcharges.
Store Environment
The store was generally described as clean and welcoming, but some customers noted issues with wait times and appointment management.
- DHDiana HoffmanNov 6, 20255.0I was checking out Verizon for a buying a iPhone and a change in my mobile phone service company. The prices and promotions were more than I could pass up at Verizon I bought a iPhone17 and switched from Xfinity to Verizon. Not only did I change phone and provider, I changed to Verizon’s internet with TV streaming. I started this process on 11-4-25 and because Xfinity hasn’t released my husband’s phone yet, I have to wait until 11-7-25 before everything is completed and we are totally with Verizon. Tyrone with Verizon on East Sprague has been very knowledgeable, honest, patient and has worked very hard to ensure I get the most for my money, and that he represents Verizon’s commitment to excellence.
- KKKathi KauffmanOct 1, 20255.0We walked in the door at about 11 on a weekday morning and Tyrone took care of us. Couldn't ask for a more polite, competent and professional young man. We ended up needing to purchase 2 new phones, 1 new service, on an existing plan. The price was great, the phones were in stock and fairly easy to set up, and Tyrone was great explaining how it all worked. We had some issues, moving one of the numbers from another carrier. That was not fun, but the Verizon guys were patient and helpful with that process too. Data and photos were moved to the new phones successfully. We will definitely be back to this store when we need something. These guys are the best.
- GSGayle SerquinaSep 23, 20255.0Gabriel was so nice and friendly. I went in with a phone that wouldn’t charge and decided to buy a new one. He answered my many questions and got me all set up. I give him 5 stars.
- KRKalem ReinerSep 23, 20255.0Konnor is by far the most knowledgeable Verizon rep I’ve ever worked with. He answered all my questions with patience and thoughtful consideration, making the whole process smooth and stress-free. Truly outstanding service!
- SHSamantha HarrisonSep 8, 20255.0Gabriel was fantastic. My great grandma and I came in to both sign up for a new line. Not only was he beyond patient, he exceeded our expectations. He multi-tasked between setting up both our phones, applying screen protectors and answering all our questions—at the same time! He’s a true gem and made our experience with Verizon as smooth as butter.
Frequently Asked Questions About Verizon
What types of devices and products does Verizon in Spokane Valley offer?
They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.
What are the store hours for Verizon at 13908 E Sprague Ave, Spokane Valley?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What payment options are accepted at this Verizon retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store offer in-store pickup services?
Yes, this Verizon location offers in-store pickup for orders.
Is there free Wi-Fi available at the Verizon Spokane Valley store?
Yes, the store provides free Wi-Fi for customers.
What languages are spoken at the Verizon Spokane Valley location?
They offer services in English and Spanish.
How can I schedule an appointment or manage my Verizon services for this location?
You can use the My Verizon app or visit their scheduling quick link online to manage appointments and services.
Are there any nearby mobile phone stores or Verizon retailers around this location?
Yes, nearby mobile phone stores include GoWireless Verizon Premium Retailer and Cricket Wireless Authorized Retailer, which provide additional device options and services.
What nearby dining options are available near the Verizon store?
Carl's Jr., a fast food burger restaurant, is nearby, convenient for grabbing a meal before or after your visit to Verizon.
Are there beauty and wellness services close to the Verizon Spokane Valley location?
Yes, there are several nearby salons and spas such as 'Beauty by Svetlana', 'Sheer Salon and Spa', and 'Lovers' lingerie store, where customers can enjoy beauty and wellness services around their Verizon visit.