Business Details
15106 E. Indiana Avenue, Spokane Valley, WA
99216, United States
Certified by Verizon • Feb 22, 2026
(509) 891-0287
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/washington/spokane-valley/spokane-valley-356508
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Spokane Valley for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.9
666 reviews
5 stars
387
4 stars
81
3 stars
47
2 stars
32
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from exceptional support from specific employees to complaints about rudeness and incompetence.
Long Wait Times
Many customers reported long wait times for service, both for walk-ins and appointments, leading to frustration.
Sales Pressure
Several reviews mentioned aggressive upselling tactics and dissatisfaction with the sales process, suggesting a focus on sales over customer needs.
Mixed Employee Performance
While some employees received high praise for their helpfulness and professionalism, others were criticized for lack of knowledge and assistance.
Billing Issues
Numerous customers expressed frustration with billing discrepancies and complications, indicating a need for better communication and resolution.
- JCJess CrossFeb 14, 20265.0Let me start up with saying I would give 10 Stars if available, are experience at this Verizon store was extremely good. We weren't too sure when we first showed up due to opening our accounts in a Walmart but Shawn M. made our experience very pleasant, he was knowledgeable and very friendly and he fit us with a plan that suited our every need. I would recommend asking for Shawn when you stop into this store.
- BABailey AJan 30, 20262.0Upgraded my phone on 1/20/26. The experience felt super rushed, but just thought maybe it was the lady assisting us. Fast forward to today, 10 days later and we get an email saying that there’s 20 days left to trade in my device. Uhhh what?! No mention of that in the store that day. Just got back from there and the lady from that day apparently screwed up in more ways than one. First, she didn’t mention the trade in of the old device. Second, she signed up my new device for a hotspot thing, which I never had before, for 10$ more per month….Thirdly, she never printed us an actual receipt which I guess they are supposed to do. So find all of that out today, and now have lost 10 days of this trade in time to clear my old device that I didn’t know I had to do in the first place. Not the happiest customer. Just a sorry this person really messed up, and that’s it, we’ll let someone higher up know.
- RBRaelyn BensonJan 15, 20261.0All of these 5 start reviews are 100% from the person walking out the door. Less than a year with Verizon and I have never had worse service or customer service from a phone company. Paid $60 for a screen protector and no help they will not replace it I have to reach out to the company myself… no help on HOW to do that though. My text and calls don’t go through half the time, and my bill is constantly changing somehow? Absolutely counting the days until I can switch phone service again.
- LLLeeDec 20, 20255.0Ashlie was amazing! got me such a great deal on a brand new iphone and my own plan! 10/10 service!!!!
Frequently Asked Questions About Verizon
What are the Verizon Spokane Valley store hours?
The Verizon Spokane Valley store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
Where is the Verizon store located in Spokane Valley?
The Verizon store is located at 15106 E. Indiana Avenue, Suite A, Spokane Valley, WA 99216.
Which brands of smartphones are available at Verizon Spokane Valley?
Verizon Spokane Valley offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon Spokane Valley provide?
Verizon Spokane Valley provides mobile plans, wireless internet plans, and voice plans, as well as business cell phones, tablets, laptops, and mobile hotspots.
Can I buy a phone online and pick it up at the Verizon Spokane Valley store?
Yes, you can buy phones online and pick up your order in-store at Verizon Spokane Valley. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at Verizon Spokane Valley?
You can schedule an in-store appointment via the Verizon website or the My Verizon app.
What payment methods does Verizon Spokane Valley accept?
Verizon Spokane Valley accepts debit cards, mobile NFC payments, and paychecks. They do not require cash-only payments.
Which nearby restaurants can I visit before or after shopping at Verizon Spokane Valley?
You can enjoy dining at nearby restaurants such as Olive Garden Italian Restaurant, Olive Garden, Outback Steakhouse, and Arby's before or after your visit to Verizon.
Are there other electronics or mobile phone stores near Verizon Spokane Valley?
Yes, nearby electronics and mobile phone stores include Best Buy, Geek Squad, and the AT&T Store, providing additional options for your tech needs.
What nearby recreational spots can I visit around Verizon Spokane Valley?
You can visit the Spokane River Centennial Trail for outdoor activities or enjoy golfing at X-Golf Spokane Valley near the Verizon store.
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Certified February 22, 2026Yext Knowledge Graph
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