Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Spokane Valley for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
471 reviews
5 stars
251
4 stars
71
3 stars
42
2 stars
23
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported poor service, long wait times, and unhelpful staff.
Staff Knowledge
Some employees demonstrated excellent product knowledge and problem-solving skills, while others were criticized for being uninformed or unable to assist with basic issues.
Store Experience
Customers noted issues with long wait times and understaffing, leading to frustration during visits, although some appreciated the cleanliness and organization of the store.
Billing Issues
Numerous reviews highlighted problems with billing, including incorrect charges and difficulties in resolving issues, leading to dissatisfaction with the overall service.
Sales Practices
Several customers expressed frustration with aggressive upselling tactics and misleading information regarding promotions and contracts.
- SBsilas batesAug 7, 20255.0They are ok. Good service for a large company. 👍
- DBDiane BrownAug 7, 20255.0Replaced my screen protector and updated addresses quick and easy. Staff was knowledgeable and courteous.
- KCKirsten CopelandJul 29, 20251.0Going to this location was a nightmare. Save yourself the hassle and head over to the location off of Indiana - a corporate store location. We were simply trying to come back to Verizon after a brief stint with Comcast. The associate who "helped" us had to go through the same activation process 4x for a variety of reasons. He couldn't remember basic information that we provided multiple times. In addition Our phones were ported incorrectly (they figured that out at the second location). He butchered our address which we just fixed through customer support and provided us with tons of incorrect information including our phones should transfer within 2-3 hours. We ended up going to the second location (Indiana) after being without phone service for over a day. EVEN With all that I wasn't going to post a negative review but then our bill arrived for over 400 dollars charges! He told us it would be $188 a month. We contacted customer service who had no record of the $195 dollars in activation we paid out the door (our bank statements have the record). Customer service dis honor the price quoted but this was the most incompetent customer service experience I've ever encountered. They have NO IDEA what they're doing. Do not waste your time with this third rate third party vendor.
- EEEBJul 20, 20251.0Never applied my promotion upon switching and still have not provided a resolution. I have had to go in person 3 times and it's been a year. Save yourself the time and go somewhere else for a phone company
- JJJustinJun 27, 20251.0Salesman was too busy to be bothered to help customers.
Frequently Asked Questions About Verizon
What are the Verizon Spokane Valley store hours?
The Verizon Spokane Valley store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
Where is the Verizon store located in Spokane Valley?
The Verizon store is located at 15106 E. Indiana Avenue, Suite A, Spokane Valley, WA 99216.
Which brands of smartphones are available at Verizon Spokane Valley?
Verizon Spokane Valley offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon Spokane Valley provide?
Verizon Spokane Valley provides mobile plans, wireless internet plans, and voice plans, as well as business cell phones, tablets, laptops, and mobile hotspots.
Can I buy a phone online and pick it up at the Verizon Spokane Valley store?
Yes, you can buy phones online and pick up your order in-store at Verizon Spokane Valley. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at Verizon Spokane Valley?
You can schedule an in-store appointment via the Verizon website or the My Verizon app.
What payment methods does Verizon Spokane Valley accept?
Verizon Spokane Valley accepts debit cards, mobile NFC payments, and paychecks. They do not require cash-only payments.
Which nearby restaurants can I visit before or after shopping at Verizon Spokane Valley?
You can enjoy dining at nearby restaurants such as Olive Garden Italian Restaurant, Olive Garden, Outback Steakhouse, and Arby's before or after your visit to Verizon.
Are there other electronics or mobile phone stores near Verizon Spokane Valley?
Yes, nearby electronics and mobile phone stores include Best Buy, Geek Squad, and the AT&T Store, providing additional options for your tech needs.
What nearby recreational spots can I visit around Verizon Spokane Valley?
You can visit the Spokane River Centennial Trail for outdoor activities or enjoy golfing at X-Golf Spokane Valley near the Verizon store.