Best Buy

Reviews

• DJ

  David Volking Jr

  4 days ago
  1.0
  Seriously unable to get anyone on the phone Have to go thru there most annoying computerized answering service Here is a thought Show some customer service Have a live person get on the phone
• AT

  Amber Thaemert

  Nov 9, 2025
  2.0
  My husband and I were in this store for far tooo long waiting for some one—any on to help us. First with a camera, finally my husband caught some one who said they’d send some one both guys stood there talking then he offered to help us, the guy said he was the photography specialist - not too sure about that I asked him if the rebel and the r100 could interchange lenses and he said yes, mind you we live 2 and a half hours away and it’s a 15% restocking fee if I decided I don’t want this camera and guess what the lenses do not interchange so I was pretty upset to find that out when I got home. Second we waited about 45 minutes to be helped with getting an air purifier the photography specialist said he’d get some to help us and that if he can’t find some one he’d help us, no one came multiple workers walked by us, the manager I’m assuming was in and out of the room near the register eating chips and looking at his phone (possibly on a break) when he walked out he asked if we needed help and how he’d go find some one to help us and if he couldn’t then he’d come back and help . We waited more and eventually he did just come back and help and he was pretty nice and got us out the door.
• JR

  J R

  Nov 4, 2025
  1.0
  Bought a TV to be delivered and paid extra to pick the day and time to be able to be home for delivery. They were a no show and they lied on the phone saying it was in the vehicle out for delivery at 2:30PM when it was to be delivered by 2PM( screenshot taken). Need to notify the state attorney office that Best Buy is charging for services not rendered. Or maybe “Bait and Switch”. Do not tell me to contact you through social media!
• MB

  Michelle Bos

  Oct 26, 2025
  5.0
  Had a surprisingly great experience at Best Buy this weekend. My laptop crashed and needed a new hard drive. I knew which one I wanted and arrived at a crowded Best Buy thinking it was going to take a long time to get it. Not the case! I was greeted right at the entrance by an employee who asked what I needed and directed me to the right area of the store. An employee at a counter there also greeted me and asked what I needed. I asked for the hard drive and immediately a third employee had me follow him, he got the item I needed out if a locked cabinet and took me to the check out line. I paid for my purchase and was out the door. I think the total time spent in store was less than 5 minutes! Kudos for their amazing efficiency! I will definitely keep Best Buy at the top of the list for future electronic/computer needs.
• SL

  Salvatore Lorenzen

  Oct 20, 2025
  2.0
  Geek Squad is understaffed and unhelpful. Store has lots of inventory and clueless staff. Manager was confrontational and rude, when confronted by reciprocal rudeness became more rude. If I hadn’t already bought items here with warranties I would not be back - but I bought extended warranties and will make them honor them when the products fail. Better to buy online and let this brick and mortar die off Online Geek Squad sent me to the store with inaccurate information. The store manager told me they have no control over that and that it’s staffed by overseas call centers who send him problems he can’t fix. Obviously not a happy camper kind of guy to badmouth his own company while being rude in his own way. Need to return multiple times and deal with multiple people to resolve even simple issues. Next time I either buy online exclusively or keep it as locally owned and operated as possible.

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