Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Silverdale, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
288 reviews
5 stars
230
4 stars
14
3 stars
14
2 stars
6
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff like Derek and Kevin, others reported rude and unprofessional behavior from certain employees.
Sales Practices
Several reviews highlighted concerns about deceptive sales tactics, including unexpected charges and misleading information regarding promotions and discounts.
Store Experience
Customers appreciated the quick service and friendly atmosphere at the store, with many noting a positive experience compared to other Verizon locations.
Product Knowledge
Many customers commended staff for their product knowledge and ability to assist with complex issues, although some felt that not all employees met this standard.
- TMTarence MosleyDec 31, 20255.0Customer service was excellent
- SNSarah NyeOct 4, 20254.0Christian was helpful until he realized I was not going to buy a phone from him so he was not going to make a commission from me. Then he was rude and unprofessional. I'm switching to Xfinity and encouraging everyone I can to do the same.
- PRPaul RockwellJul 27, 20255.0Andrew was amazing! Efficient and extremely knowledgeable
- SSShelia SpearsMar 22, 20211.0Brian was amazing! No appointment and great customer service..very dissatisfied with The Trails representation who was rude and was a terrible excuse as customer service when all stores around are open! Brian was so awesome working with us! Yes Covid is still active but when all others around the The Trails Verizon store are opening and the Verizon store is open in the Kitsap mall with out appointments what is wrong with Verizon..need to reevaluate this complaint! Very upset!
Frequently Asked Questions About Verizon
What types of products does Verizon in Silverdale offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, home internet, and accessories from popular brands like Samsung, Apple, and Motorola.
What services are available at the Verizon authorized retailer in Silverdale?
They provide services such as new lines, upgrades, new devices, and accessories with knowledgeable staff to assist you.
What are the store hours for Verizon in Silverdale?
The store is open Monday through Saturday from 11:00 AM to 7:00 PM and Sunday from 12:00 PM to 6:00 PM.
Does Verizon in Silverdale offer in-store pickup for online orders?
Yes, in-store pickup is available for customers who order online.
What payment options are accepted at Verizon in Silverdale?
The store accepts AMERICAN EXPRESS, ANDROID PAY, APPLE PAY, CASH, DISCOVER, MASTERCARD, SAMSUNG PAY, and VISA.
Is there free Wi-Fi available at the Verizon store in Silverdale?
Yes, the store offers free Wi-Fi for customers.
What other mobile phone stores are nearby Verizon in Silverdale?
Nearby mobile phone stores include ZAGG Kitsap and Victra — Verizon Authorized Retailer, providing additional options for wireless devices and accessories.
Are there shopping centers near the Verizon store to visit before or after your purchase?
Yes, Kitsap Mall is a nearby shopping center where you can find various retailers and department stores to explore.
What food or snack options are available near Verizon in Silverdale?
You can find nearby eateries such as Pretzelmaker, Cinnabon, and Baskin-Robbins for quick snacks or desserts.
How can nearby services like optometrists or salons complement a visit to Verizon in Silverdale?
Nearby services such as Dr. Tracy Knight optometrist and Gene Juarez Salons & Spas offer additional health and beauty options to visit before or after your trip to Verizon.